John Melchiode Email & Phone Number

Kirkland, WA, US

Kirkland, WA, US

Pacific Northwest

Issaquah, Washington, United States

• Operations Management – 45% | Customer Relationship Management – 40% | Administration – 15%
• Design, implement and modify service department processes to efficiently and profitably provide customer satisfaction and accurate completion of service and repairs on automobiles.
• Lead and coach customer interactions with service team members to create a culture of understanding and empathy towards customer concerns leading to increased customer loyalty and retention.
• Administration of facilities management duties, reporting on the monthly forecast, and staff development.

Shoreline, WA

• Operations Management – 45% | Customer Retention – 30% | Project Management – 25%
• Led production management, team development, and cross-functional collaboration with other departments.
• Established standards of customer concern resolution to decrease response times and improve reputation.
• Led a 60 person team that planned and managed an annual summer customer appreciation event for 1000+ guests.

Fife, WA

• Operations Management – 50% | Customer Retention - 30% | Administration – 10%
• Reorganized, realigned staff, hired, promoted, and trained technical staff and service sales staff to improve department sales, customer retention indexes, and employee satisfaction.
• Developed leadership skills of staff to fill company needs at other locations for management roles.
• Responsible for daily reports, forecasting, and vendor management.

Dallas/Fort Worth Area; San Antonio TX

• Operations Management – 40% | Service Sales – 30% | Team Management– 30%
• Oversaw a department of 65 associates who were responsible for technical repairs, service, customer outreach, and support services.
• Managed by objectives and conducted one-on-one coaching and training sessions.
• Responsible for service sales, direct sales, and sales team leadership