John Melchiode Email & Phone Number

Operations and Customer Relationship Manager with 15+ years experience who specializes in maximizing customer satisfaction, organizational profitability, process improvement, and building high-performing teams. Accomplishments• Under my leadership as Department Manager, my team achieved a 28% increase in customer satisfaction Index scores at Evergreen Chevrolet through the implementation of customer satisfaction best practices, improved customer issue resolution response times, and alignment of cross-functional teams. • Achieved a 27% increase in average sales per visit at Evergreen Chevrolet, this was achieved through process improvement, team realignment, and improved cycle time.• In my role as Fixed Operations Director at Doug’s Northwest Cadillac, my team achieved a 30% increase in gross profit by developing key performance metrics, coaching the sales team, and increased production output. • Over the past 15 years have a consistent track record of coaching and mentoring that resulted in 14 of my direct reports being promoted into more senior-level positions. Core CompetenciesTeam Building | Coaching |Risk Mitigation | Customer Retention | Sales Management | Forecasting | Operations Management | Business Development | Strategic Planning | Customer Satisfaction | Continuous Improvement | Recruiting | Implementation Management |Safety Compliance | KPI development | Vendor Management | Conflict Resolution | Organizational Development| MS Office Suite | Production Management | Social Reputation Management | Data Analysis | Process Improvement | Consultative Selling| Documentation | Change Management | Budget Management | Big Picture ThinkerLeadership PrinciplesAnalytical | Competitive | Continuous Learner | Deliberative Problem Solver | Results Driven | Calm in the Storm

Listed skills include Automotive, Process Improvement, Vehicles, Automobile, and 14 others.

• 

  Concordia University-Austin

  Business