Technical Support/Help Desk- Provide L1 Support to End-Users- Support through Calls, Chats and Email- Ticket creation, documentation and escalation through ServiceNow- Support company devices for servers, windows systems, Macs, android and iphonesO365 and Active Directory- Control users access, review permissions, assist on permission requests on Active Directory- Review Licenses, Request/Assist on office licenses for Users, Sailpoint access, and account reviews.Application and Network Support- Remote accessing company devices.- Troubleshooting inHouse applications, following security policies, Software installations, device setup - - including network troubleshooting, VPN deployments and setups.Documentations- Requesting updates on outdated KBs.- Proper documentation of tickets and escalations to the next level of support.- Follow up and callback for ticket updates- Incident and outage reporting/management.

Basics of swift programming.C# Programming for windows application and using .NetFramework.Web development using Centos 7 as a Server.Using PHP and ajax and ms SQL server.

Providing basic technical support, solving software and hardwareproblems.Setup of servers Centos/Windows for domain or shared folders.Virtual Machine handling and setup, including installationsof OS and testing compatibility.Improvement on hardware troubleshooting.Formatting and fixing Android software problems.Networking, cabling switch/router setups.Creating step-by-step instruction and documentation of software installation and troubleshooting.