• Responsible for all Enterprise Operations and Cyber Security activities including providing Security support for information systems throughout the RMF (Risk Management Framework) lifecycle.• Duties include IAVA WSUS patching monthly, apply STIGs and run SCAP checks. Review and analysis of ACAS (Assured Compliance Assessment Solution) scans weekly and submit status of vulnerabilities to the government. • Submit weekly POAM, IAVM and User Compliance reports to the government.• Responsible for all System Engineering troubleshooting and issue resolution by communicating and delegating resources effectively.• Managed all Tier 4/5 Production Operations Incidents to resolution by delegating System, Development, DBA, and Functional resources to resolution using SBM, JIRA, and Microsoft Teams • Responsible for Enterprise hardware refreshes, OS and software upgrades, technical debt upgrades, storage/CPU/memory increases, weekly status updates, weekly SBM (ISS) metrics, and monthly Integrated Product Review (IPR) submittals.• Responsible for FISMA compliance using NIST 800-53. Authored and responsible for COOP Offsite Disaster Recovery Plan, implementation, and COOP Exercises Plan since 2018. Responsible for maintaining the COOP Declaration process documentation along with updated POC’s. • Provide mission partner interface support for IBS, CMOS, Army Vantage’s Data Validator, and AESIP Hub using Attachmate’s Reflection Server/Client licenses and configuration to allow secure SFTP data sharing. Use SSH2 Certificates, SSH Private/public keys, and backup password methods. As the integrator, we are responsible for full integration of multiple technologies and associated SOP’s for each system. • Create, review, and update Plans of Action and Milestones (POAMs)• Support high visibility Tier 4 ticketing resolution by using ISS (SBM) and our highly effective 24/7 on-call rotation.

• Upgraded VMWare to vSphere 4/5 to vSphere 6.0, ESXi 6.0U2• Managed Engineering refresh of new 1 Dell PowerEdge M1000e Blade Chassis, 1 Brocade M6505 switch, 16 PowerEdge M630 Blade Servers, Dell 18.5 in Rackmount KMM Console, and Dell SCV2000 storage. • Managed a team of 5 IT Operations specialists that support all system TCAIMSII web application development, test, and production. • Lead the TCAIMS II project to the new DISA OKC hosting facility in less than a year. Went on to implement 4 additional strings with increased delivery times and ever-changing requirements.• Work with system owner to create Authority to Operate (ATO) packages, review artifacts for compliance, and map to appropriate NIST 800-53 controls, Control Correlation Identifiers (CCIs). Assist with ATO, assist with eMASS• Supported all Engineering, Development, Test, and Production IT Operational infrastructure needs as well as responsible for building, configuring, training, and troubleshooting of TCAIMSII application strings.• Responsible for Weekly IT Ops and Monthly IPR deliverables to AMIS

• Design, Deploy, Maintain and Support VMware vSphere 4 & 5 Infrastructure (ESXi, vCenter, vSphere)• Deploy and Configure 2008 R2 Servers for Development, Test, and Production environments.• Designed, installed and maintained a new Symantec Netbackup environment comprised of 2 Symantec Netbackup Master Servers, Quantum i500 Tape Drive, LTO Data Cartridges, and NetApp Storage. • Responsible for all Network Backups using Symantec NetBackup 7.5.05. Worked with File level restore licenses only and utilized Microsoft Windows Image Backup for non vm image restores.• Maintain Infrastructure and Applications within a Citrix XenApp 6.5 Environment (Farm Server, App Server, Published Applications, Secure Gateway, Web Interface)• Supported an Enterprise Multi-Site NetApp SAN Environment. Provision SAN Storage. Create Aggregates, Volumes, and LUN’s. Present LUN to VMWare vCenter as either RDM disks or datastores.• Provide TCAIMS Web server connectivity and support to developers, testers, and end users which includes DNS, Terminal Services, Group Policy, Citrix, and domain account troubleshooting.• Successfully lead the Server 2003 to Server 2008 migration project that “converted” all 3 of our environments to Server 2008.• Build all Web Application Servers for TCAIMS from the ground up. This includes ISO creation, Deploying from Template, Configuring CPU, Memory, NIC, Network, VLAN, Storage, Datastore, and host domain. • Perform monthly patching all servers in 3 environments which includes all WSUS push activities, as well as manual installation of failed IAVA’s, Microsoft Hotfixes, JAVA updates, and Adobe Flash vulnerabilities.

• Manage, maintain, deploy, troubleshoot, and support a 24/7 Windows Enterprise Datacenter. • Perform server Server 2003 AGM builds/rebuilds using Altiris, WSUS patching, software installation, ip configuration, license management, terminal services configuration, Scheduled Tasks creation, and Tumbleweed communication.• Provide system and network server administration including Active Directory management of Global Security Groups, Users, Computers, and Permissions. Perform system and storage analysis and report findings to management. Prepare statements of work specifications, and test plans with appropriate back out procedures.• Install, maintain, and troubleshoot server hardware, software, and network products in a mixed IBM Datacenter. Utilize remote tools to manage over 140 servers in a CONUS Enterprise. Manage system resources across 2 domains and 1 closed development network. Responsible for configuring and maintaining a DOD enterprise logistics software in development, test, and production environments.• Upgraded 4 Master Servers from a Netbackup 6.5 Environment to a 7.5.05 Environment which allowed for backups of VM’s.

Responsible for Desktop Support and System Administration in support of IT infrastructure on 2 different networks: NAE’s domain on the U.S. Army’s NIPRNET and DEV domain on CDN (Closed Developers Network). Perform network troubleshooting, desktop support, asset management, systems administration, and software troubleshooting. Utilize Active Directory, Ghost, VMWare, Remote Desktop, Utilize Powershell scripts to collect WMI information for asset reporting and isolation. Responsible for Exchange to AKO email migration. Created batch files to automate desktop support tasks. Perform hardware refresh duties which include backing up of data, re-imaging with AGM 8 Vista, restoring data, mapping drives and printers, installing software, replacing hosts files, configuring Outlook, adding and removing computers from domains. Perform IA duties which include remediation of vulnerabilities, as well as, policy enforcement.

Responsible for new workstation deployment, as well as, desktop / laptop support to high profile Whitehouse Staff. Configure laptops to government specifications. Utilize Windows Server 2003 Enterprise. Use Active Directory to add/remove computers to the domain and move them to their correct OU. Install Data Armor encryption software and perform resets within Mobile Armor. Utilize “InstalledProg” script to collect software inventory from profiles. Use Windows Powershell to extract and inject profiles. Use Kangaroo Clone HD to duplicate standard image. Use SMS to push software. Install and configure multiple client specific software from the network including SyncToy, WordPerfect X3 Suite, Visio 2007, Dymo Label maker, Xerox, WDS, Firefox, Adobe Acrobat/ Photoshop, and Blackberry Desktop Manager. Map network drives. Install and troubleshoot network and local printers. Configure Exchange clients within Outlook 2003/2007. Perform hardware lifecycle processes established by Asset Management.