John Mernock Email & Phone Number

Dublin City, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Project Manager for CCPC Retail Compliance Inspections, which involves; putting together detailed project plan; co-ordinating large team of inspectors; preparing for and conducting inspections; initiating enforcement actions where appropriate; presenting results and finding to senior management. The 2019 campaign led to record numbers of inspections conducted and enforcement actions taken.• Partook in the execution of a search warrant accompanied by An Garda Síochána, of a residential… Show more • Project Manager for CCPC Retail Compliance Inspections, which involves; putting together detailed project plan; co-ordinating large team of inspectors; preparing for and conducting inspections; initiating enforcement actions where appropriate; presenting results and finding to senior management. The 2019 campaign led to record numbers of inspections conducted and enforcement actions taken.• Partook in the execution of a search warrant accompanied by An Garda Síochána, of a residential premises relating to a criminal investigation of alleged breaches of the Consumer Protection Act 2007.• Conduct assessments of cases that result in the initiation of trader engagement and/or enforcement actions. Following my management of these cases, a number of significant results have been achieved with regard to trader compliance, and in some cases referral to the Investigations & Enforcement Unit.• Led the CCPC’s preparation for the implementation of a number of Regulations including; Geo-Blocking, Package Travel and Package Travel Refund Credit Notes (RCNs). This involved providing input to relevant government departments in relation to the final wording of the RCNs Regulations, as well as interpreting Regulations to prepare training and web content.• Participate in EU-wide consumer protection projects and joint actions, attending European Commission webinars and travelling to Brussels to attend meetings and workshops.• Responsible for the formation and development of new processes for the management of escalated contacts from the CCPC Helpline as well as the handling of pricing breaches by in-store retailers, and the subsequent follow-up action against those traders (Compliance Inspections).• Developed as the CCPC’s subject matter expert on travel issues (airlines and package holidays).• Established stakeholder relations with a number of relevant state bodies. Show less

Auckland, New Zealand

• Full managerial responsibility for five team members.• Identified a number of process and work-stream priority changes. These were efficiently implemented, and achieved increased output from the team.• Under my leadership, the number of inspections conducted in the 2017 financial year tripled, as I identified this as a focus area where significant results could be attained. As a result, the number of non-compliant companies removed following these inspections doubled in the same… Show more • Full managerial responsibility for five team members.• Identified a number of process and work-stream priority changes. These were efficiently implemented, and achieved increased output from the team.• Under my leadership, the number of inspections conducted in the 2017 financial year tripled, as I identified this as a focus area where significant results could be attained. As a result, the number of non-compliant companies removed following these inspections doubled in the same period.• Backlog of open complaint files was reduced by 65% six months in to my leadership. This was achieved by working closely with a designated team member, and by setting targets and deadlines in this area. • Recognised that there were skill and resource gaps within the team. Three team members were subsequently trained and upskilled in identified areas. Also, presented a proposal and achieved sign-off to recruit a new team member to further fill resource gap. Show less

Auckland, New Zealand

• Responsible for the Document Verification (KYC) system.• Carried out investigations in to new and existing companies to assess their risk levels and to identify new relevant data and establish links with existing high-risk formation agents; open source research, crystal / browser reporting, identify trends and suspicious activity.• Conducted inspections to addresses of high-risk companies to check compliance.• Initiated deregistration action of relevant companies following on from… Show more • Responsible for the Document Verification (KYC) system.• Carried out investigations in to new and existing companies to assess their risk levels and to identify new relevant data and establish links with existing high-risk formation agents; open source research, crystal / browser reporting, identify trends and suspicious activity.• Conducted inspections to addresses of high-risk companies to check compliance.• Initiated deregistration action of relevant companies following on from inspections, dealing with subsequent objections/appeals.• Dealt with external enquiries received from other law enforcement agencies as well as high level media/ministerial queries.• Produced Intelligence Analysis Reports summarising investigations, findings & actions.• Regularly interacted and shared information with other law enforcement agencies and attended cross-agency law enforcement meetings• Prepared and delivered presentations to large groups including to visiting delegations of foreign governments.• Partook in the execution of two search warrants accompanied by NZ Police, of company and residential premises, relating to two investigations of alleged breaches of the Companies Act 1993.• Integral part of Companies and Limited Partnerships Amendment Bill project team, which oversaw the introduction of that legislation from operational perspective.• Integral member of the project team that drove the launch of the New Zealand Business Number (NZBN) register. This involved the use of crystal/browser reports and the mining and cleansing of data. Also worked on process-mapping for NZBN and its activities, using Microsoft Visio and Promapp. Show less

Auckland, New Zealand

Reviewed and processed (accept or reject) entity registrations received by the NZ Companies Office. Liaised with Legal Team and management where necessary, in order to establish whether applications complied with relevant legislative requirements.

Dublin, Leinster, Ireland

• Held the position as the Irish representative on the committee of the Consumer Protection Co-operation (CPC), which is an EU-wide network of national enforcement authorities with similar investigation and enforcement powers, with regard to consumer legislation. This involved attending meetings at EU headquarters in Brussels and participation in projects sponsored by the European Commission, for example, a project regarding Airlines’ Taxes, Fees, Charges, and Surcharges, which resulted in a… Show more • Held the position as the Irish representative on the committee of the Consumer Protection Co-operation (CPC), which is an EU-wide network of national enforcement authorities with similar investigation and enforcement powers, with regard to consumer legislation. This involved attending meetings at EU headquarters in Brussels and participation in projects sponsored by the European Commission, for example, a project regarding Airlines’ Taxes, Fees, Charges, and Surcharges, which resulted in a published report, for which I drafted the Executive Summary. Also, drafted a briefing on the CPC for the Government Minister at the time.• Worked together with the Senior Legal Advisor and Director on proposed legal action in relation to possible breaches of legislation regarding terms and conditions and pricing practices of a number of companies. Compiled reports outlining the state-of-play in terms of activity of the companies and the legal standing at specific times. • Led investigation in to a full sector in relation to unfair terms/commercial practices and misleading price indications.• Recorded, investigated and tracked serious complaints relating to the travel industry. This involved providing advice to consumers on how to resolve individual disputes with companies and how to seek personal redress, as well as liaising with travel companies to seek resolutions. • Compiled training manual for Call Centre staff and subsequently undertook formal training of same.• Dealt with a number of media queries and Parliamentary Questions (PQs), requiring responses under tight timeframes.• Established and maintained excellent working relationships with a number of parties in the travel and car rental industries. Show less

County Dublin, Ireland

· Lead figure in the Department’s transformation to an online filing system. This involved the clearing of a vast backlog of filing, and the tidying-up and scanning of thousands of files.· Responsible for the Department’s new web-based clock in system, which involved monitoring compliance with the clocking rules and drafting reports of any potential breaches. It also involved following up with staff concerned, after consultation with management.· Undertook a project to correct… Show more · Lead figure in the Department’s transformation to an online filing system. This involved the clearing of a vast backlog of filing, and the tidying-up and scanning of thousands of files.· Responsible for the Department’s new web-based clock in system, which involved monitoring compliance with the clocking rules and drafting reports of any potential breaches. It also involved following up with staff concerned, after consultation with management.· Undertook a project to correct over 1,000 incorrect personnel system data records.· Carried the responsibility of preparing for the arrival of new temporary summer staff, which included compiling welcome packs, and undertaking the induction of individuals concerned. Show less

County Dublin, Ireland

• Offered sales advice to customers for products requiring detailed/spec knowledge.• Procured and controlled stock levels.• Merchandised stock.• Prepared online customer orders for distribution.

Bachelor Of Arts - Ba, Politics & History

Politics & History