John Mernock Email & Phone Number

Dublin City, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Project Manager for CCPC Retail Compliance Inspections, which involves; putting together detailed project plan; co-ordinating large team of inspectors; preparing for and conducting inspections; initiating enforcement.
• Partook in the execution of a search warrant accompanied by An Garda Síochána, of a residential… Show more
• Partook in the execution of a search warrant accompanied by An Garda Síochána, of a residential premises relating to a criminal investigation of alleged breaches of the Consumer Protection Act 2007.
• Conduct assessments of cases that result in the initiation of trader engagement and/or enforcement actions. Following my management of these cases, a number of significant results have been achieved with regard to.
• Led the CCPC’s preparation for the implementation of a number of Regulations including; Geo-Blocking, Package Travel and Package Travel Refund Credit Notes (RCNs). This involved providing input to relevant government.
• Participate in EU-wide consumer protection projects and joint actions, attending European Commission webinars and travelling to Brussels to attend meetings and workshops.

Auckland, New Zealand

• Full managerial responsibility for five team members.
• Identified a number of process and work-stream priority changes. These were efficiently implemented, and achieved increased output from the team.
• Under my leadership, the number of inspections conducted in the 2017 financial year tripled, as I identified this as a focus area where significant results could be attained. As a result, the number of non-compliant.
• Under my leadership, the number of inspections conducted in the 2017 financial year tripled, as I identified this as a focus area where significant results could be attained. As a result, the number of non-compliant.
• Backlog of open complaint files was reduced by 65% six months in to my leadership. This was achieved by working closely with a designated team member, and by setting targets and deadlines in this area.
• Recognised that there were skill and resource gaps within the team. Three team members were subsequently trained and upskilled in identified areas. Also, presented a proposal and achieved sign-off to recruit a new team.

Auckland, New Zealand

• Responsible for the Document Verification (KYC) system.
• Carried out investigations in to new and existing companies to assess their risk levels and to identify new relevant data and establish links with existing high-risk formation agents; open source research, crystal /.
• Conducted inspections to addresses of high-risk companies to check compliance.
• Initiated deregistration action of relevant companies following on from… Show more
• Initiated deregistration action of relevant companies following on from inspections, dealing with subsequent objections/appeals.
• Dealt with external enquiries received from other law enforcement agencies as well as high level media/ministerial queries.

Auckland, New Zealand

Reviewed and processed (accept or reject) entity registrations received by the NZ Companies Office. Liaised with Legal Team and management where necessary, in order to establish whether applications complied with relevant legislative requirements.

Dublin, Leinster, Ireland

• Held the position as the Irish representative on the committee of the Consumer Protection Co-operation (CPC), which is an EU-wide network of national enforcement authorities with similar investigation and enforcement.
• Held the position as the Irish representative on the committee of the Consumer Protection Co-operation (CPC), which is an EU-wide network of national enforcement authorities with similar investigation and enforcement.
• Worked together with the Senior Legal Advisor and Director on proposed legal action in relation to possible breaches of legislation regarding terms and conditions and pricing practices of a number of companies..
• Led investigation in to a full sector in relation to unfair terms/commercial practices and misleading price indications.
• Recorded, investigated and tracked serious complaints relating to the travel industry. This involved providing advice to consumers on how to resolve individual disputes with companies and how to seek personal redress.
• Compiled training manual for Call Centre staff and subsequently undertook formal training of same.

County Dublin, Ireland

· Lead figure in the Department’s transformation to an online filing system. This involved the clearing of a vast backlog of filing, and the tidying-up and scanning of thousands of files.· Responsible for the Department’s new web-based clock in system, which involved monitoring compliance with the clocking rules and drafting reports of any potential.

County Dublin, Ireland

• Offered sales advice to customers for products requiring detailed/spec knowledge.
• Procured and controlled stock levels.
• Merchandised stock.
• Prepared online customer orders for distribution.

Bachelor Of Arts - Ba, Politics & History

Politics & History