John Meyer Email & Phone Number

Canberra, Australia And Los Angeles, California

Barton, Act, Au

● Establish a new Program Delivery Office to improve Executive visibility on prioritization and benefits of projects (ROI), reduced external consultancy costs of approx $1M (one off).● Lead governance forums and reporting practices for all strategic projects and outcomes, including Executive dashboards.● Created an internal advisory and support experience for project managers to improve project stage gate processes, documentation and procurement.● Improve project capability by creating online learning modules, playbooks and face to face training, reducing external training costs by over $10K per staff member.● Establish a community of practice for the organization and uplift knowledge through showcases and retrospectives.

Project and change leadership across multiple industries and organizations.

Parramatta, Nsw, Au

● Change Lead for a critical infrastructure project within NSW Government to transition 4000 staff from 16 buildings into two in Sydney metro area. Savings projected over $2M+ annually.● Lead change related communications and activities for transition, including Executive comms using recorded and live presentation material.● Introduce new ways of working, electronic way finding, transforming the business in practices and increase productivity, staff morale (reducing carbon footprint by reducing printing by 10%, shared workspaces savings).● Creation of change materials including videos, social media content and live demonstration days to help staff adjust to new environment.

London, United Kingdom , Gb

● Lead a digital project for the financial services industry using Agile/Scrum, delivered on time and budget.● Managed workforce planning and increased staff engagement, training and development for the agile teams.

● Lead a health check on operations and shared services for a NSW Government client, developing a recommendations report to improve service delivery and efficiencies to reduce internal staff delays for support.● Establish a new Office of the Deputy Secretary and support the office to implement new strategy and reporting to the Secretary and offices of Cabinet.

Haymarket, New South Wales, Au

• Designed a Shared Support Services strategy endorsed by the Board to align operations in a new scalable, efficient and capability focused model. Expected to centralize 195 FTE and begin reducing FTE through efficiency gains. This redesign provided $3M+ in savings over five years.

Haymarket, Nsw, Au

• Deliver the state wide project to Improve Government Services across all NSW agencies to improve satisfaction minimum 1-2 percentage points year on year.

Haymarket, Nsw, Au

- Lead Change Advisory team for enterprise wide change initiatives- Integrate government entities into DFSI through machinery of government projects- Project lead for the DFSI delegations reform project. Implement revised delegations across divisions with change practice program and update to ERP systems

Engage staff in strengthening and building a culture of performance, innovation and customer service.- Design and implement Net Promoter Score program in for key service divisions within DFSI.- Implemented Storytelling for Leaders capability program for 80 senior leaders

Program Manager of the Legislative Reform Program.

Sydney, New South Wales, Au

Lead in developing and linking corporate strategy to business plans for QBE Workers Compensation. Lead a customer service and business improvement culture in NSW.

Melbourne, Victoria, Au

As the Customer Solutions Manager I was responsible to lead 100+ customer service staff to achieve service standards to 200,000 members, through inbound service and cross selling functions.

Lead Customer Service delivery to Corporate accounts in Health insurance market.- As Project Manager, I was responsible for leading internal and external projects with a team of Business Analysts.• Management representative to lead merger tasks, redundancies and restructure with Australian Unity project

Change Management

Diploma Of Education, Business Administration And Management, General