John Michael Email & Phone Number

I deliver EFFECTIVE yet EFFICIENT quality services with EXCELLENCE and VIRTUE. Hi! My name is John. And it will be such an honor for me to serve you. Main Skills:*BUSINESS PROCESS IMPROVEMENT-One of my greatest achievement is being able to help a luxury kitchen appliances company achieve exponential growth by helping them build the customer service department from the ground up by coming up with different KPIs, SOPs, identifying rooms for improvement through available data and performance trends.*CUSTOMER SERVICE EXPERT-I've worked with some of the biggest mobile telephone companies in both the US and the UK, and most recently, a luxury kitchen appliances company in the US. I deliver outstanding customer service experience to our customers and cater to their needs, concerns, and inquiries. I am an advocate for CUSTOMER SATISFACTION.*TECHNICAL SUPPORT SPECIALIST-Being a tech savvy person, one good way of taking advantage of it is to help other people who are not very familiar with the latest technological trends and advancements. I adapt well to the current demands, making me well accustomed to the latest trends in technology. I understand the nuances of tech and learning new hardware/software, tools and CRMs is something I am highly adept with.*TEAM MANGEMENTI can manage a group of individuals especially in a remote setting. I am in charge of their continuous growth and development and I perform regular performance evaluation through continuous monitoring. I keep track of the performance metrics and KPIs and coach them accordingly.*TRAINING AND DEVELOPMENTI can come up with an entire training structure both for script improvement and product knowledge. I can also craft the training modules, quizzes and exams for evaluations, and conduct the actual training sessions for new hire. I can be in charge of their continuous development after they graduate from training by providing them with feedback and coaching through their performance evaluation and regular monitoring.*EXECUTIVE ASSISTANT-Reporting directly to the company CEO, I have plenty of experience handing executive and management ad-hoc task. I comprehend instructions well and deliver it to the best of my ability.Sub Skills:*VIDEO AND PHOTO EDITING-Ability to create engaging and visually appealing content using Canva, Adobe Photoshop, Adobe Premiere PRO, Capcut, VN Editor etc.Thank you for sharing me your time in reading my profile.I hope to hear from you soon for it would be my pleasure to serve you and work for you.

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