John Michael Email & Phone Number

Dubai, Ae

United Arab Emirates

Greet and assist guests with check-in/check-out procedures, ensuring a smooth and efficient process.Manage guest reservations, cancellations, and modifications, maintaining accurate records in the system. Managing inventory through Extranet( Booking.com, Agoda,,,,)Handle guest inquiries and complaints professionally, resolving issues promptly to enhance guest satisfaction.Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met.Process payments, manage cash transactions, and balance accounts at the end of each shift.

Ongata Rongai, Kajiado County, Kenya

Provided excellent customer service to guests, maintaining a positive and welcoming environment.Assisted with guest reservations and room assignments, optimizing hotel occupancy.Coordinated with other departments to address guest needs and special requests.Trained and mentored new front desk staff, ensuring adherence to company standards and procedures.

Rongai

Monitored and maintained inventory levels, placing orders as needed to ensure seamless operations.Handled guest complaints and issued promptly, ensuring a positive resolution and maintaining guest satisfaction.Coordinated with kitchen staff to ensure timely and accurate food preparation and delivery.Implemented and monitor health and safety regulations, ensuring compliance with industry standards.Analyzed service quality and operational efficiency, providing feedback and recommendations for improvement.

Rongai

Guest Relations & Customer ServiceFront Desk OperationsHotel Management Systems Conflict Resolution & Problem SolvingMultitasking & Time ManagementCommunication & Interpersonal SkillsReservation ManagementTeam Collaboration & Training

Rongai

Handled cash, credit, and mobile transactions, ensuring accurate billing.Assisted in preparing the dining area and managing reservations.Addressed customer inquiries and resolve any issues to ensure satisfaction.Maintained cleanliness and organization of the dining and cashier areas.Upselling menu items and promote daily specials to enhance the guest experience.

Kenya

This was an eye opener to the development of my career I gain more experience in handling customers both international and local, got. lot of incite on culinary techniques from preparation to presentation as well as effective service delivery.

Kenya

The management training involved understanding the various standards operations procedure for Various departments mainly food production and service. Creating exceptional customer service experience, coordination and effective planning

Sustainable Tourism And Hospitality Management, Tourism And Hospitality Management

Activities and Societies: St John ambulance, Presidential award scheme for your youthsGeneral hotel management, Sustainability.

Hotel Management, Tourism And Hospitality Management

Activities and Societies: st John ambulance , presidential Award's scheme