John Michael C. Email & Phone Number

Taguig, National Capital Region, Philippines

• I.T. Officer (January 2022 – May 2024)As an I.T. Officer, I am performing the following tasks.
• Provide technical support on both computer software and hardware.
• Active Directory management and administrating of Group Policies.
• Altitude (VoIP application) Management.
• Maintaining of Server and Network Infrastructure (Dell Power Edge R440, R540 and Dell Switches S3048-ON, N1548, X1052). oMicrosoft Windows Server 2012 RS Standard.
• Service Desk oProperly resolving tickets within the SLA period.

Pasay, National Capital Region, Philippines

• I.T. Systems and Network Administrator (April 2021 – January 2022)As an I.T. Systems and Network Administrator, I performed the following tasks:
• Provide Technical support to MicroSourcing employees and Clients within the SLA period. (Hardware, Software, and Network)
• Maintaining MS IT assets. (Regular Backup and software update of Network Devices and computers)
• Monitoring of different MS IT devices using our own NMS (Cisco Switches, Routers, Proxmox, WatchGuard Firebox, etc.)
• Administer Windows Active Directory Domain Services and Group Policies. oEnsure that the objects have correct description ang properly segregated to the right OUs for it to receive the Correct policies that assigned to.
• Provide System and Network security for clients and employees based on their requirements

Philippines

• I.T. Administrator Jr. (June 2018 – July 2020)As an I.T. Administrator, I performed the following tasks:
• Provide network security for clients and employees based on their requirements
• Administer Windows Active Directory Domain Services and Group Policies, DHCP and DNS.
• Provide Technical Support (Hardware/Software) for all Anderson Group Philippines employees and clients
• Manage Topdesk ticketing system
• Configuring and deployment of Cisco IP phones.