John Michael C. Email & Phone Number

Taguig, National Capital Region, Philippines

I.T. Officer (January 2022 – May 2024)As an I.T. Officer, I am performing the following tasks.•Provide technical support on both computer software and hardware.•Active Directory management and administrating of Group Policies.•Altitude (VoIP application) Management.•Maintaining of Server and Network Infrastructure (Dell Power Edge R440, R540 and Dell Switches S3048-ON, N1548, X1052). oMicrosoft Windows Server 2012 RS Standard.•Service Desk oProperly resolving tickets within the SLA period.•Firewall Management and Endpoint AV (Sophos Firewall XG330, Sophos Central Anti-Virus).•Backup Server Management (Veritas Backup Exec)•Server and Desktop Patch Management (WSUS)•Maintaining the company IT Assets Management. oContinuously update the record of Pull-out and delivery of IT equipment to ensure that the company is PEZA and ISO compliant. oMakes sure that the IT assets are properly updated to IT inventory including the important details; Serial numbers, asset tag, PO number, etc…•IT Assets Procurement oCommunicating with IT vendors to provide quotations for needed IT equipments.•Configuring and deployment PC and other IT assets for the employees based on client requirements.•Ensuring that the IT Policies and Processes are well implemented and followed throughout the company.•Service Desk.

Pasay, National Capital Region, Philippines

I.T. Systems and Network Administrator (April 2021 – January 2022)As an I.T. Systems and Network Administrator, I performed the following tasks:•Provide Technical support to MicroSourcing employees and Clients within the SLA period. (Hardware, Software, and Network)•Maintaining MS IT assets. (Regular Backup and software update of Network Devices and computers)•Monitoring of different MS IT devices using our own NMS (Cisco Switches, Routers, Proxmox, WatchGuard Firebox, etc.)•Administer Windows Active Directory Domain Services and Group Policies. oEnsure that the objects have correct description ang properly segregated to the right OUs for it to receive the Correct policies that assigned to it.•Provide System and Network security for clients and employees based on their requirements•Properly attending MS tickets on our own ticketing systems within the SLA period.•Maintaining the company IT Assets Management. oContinuously update the record of Pull-out and delivery of IT equipment to ensure that the company is PEZA and ISO compliant. oMakes sure that the IT assets are properly updated to IT inventory including the important details; Serial numbers, asset tag, PO number, etc…•Processing the Company Bill of Material for IT equipment.•Firewall management and Endpoint AV. (Watchguard Firewall and Bitdefender Anti-Virus)•Configuring and Deployment of PC and other IT assets to new Client staffs based on their requirements.•Effective communication and collaboration to MS Operations to meet the client’s needs with regards to IT related stuff.•Repairing/Troubleshooting of reported PC issues. (hardware and software)•Ensure that the IT Policy and Processes are well implemented throughout the company.•Service Desk

Philippines

I.T. Administrator Jr. (June 2018 – July 2020)As an I.T. Administrator, I performed the following tasks:•Provide network security for clients and employees based on their requirements•Administer Windows Active Directory Domain Services and Group Policies, DHCP and DNS.•Provide Technical Support (Hardware/Software) for all Anderson Group Philippines employees and clients•Manage Topdesk ticketing system•Configuring and deployment of Cisco IP phones.•Managing and monitoring of Company CCTV Devices.•Maintain Inventory for all Philippine IT Assets (ITAM)•Administer PH servers, physical and virtual servers•Monitor and maintain the VPN connection with the other branches•Provide level two support for the Philippines Branch: Hardware/Software Issue, Internet Connectivity, Network Security and Server Administration•Provide network security for Anderson Group Philippines employees•Firewall monitoring and management•Service Desk