John Michael Comia Email & Phone Number

Pasig, Ncr, Ph

Delaware, United States

• Monitor and respond to social media and online forums to maintain brand reputation andcustomer satisfaction.• Conduct quality assurance checks on moderation decisions and provide feedback to teammembers• Established and refined content moderation approaches through analyzing user flags andtrends in moderation flags, resulting in more efficient and secure content.• Analyze and report on content trends and user behavior to inform moderation strategies• Managed content moderation queue and enforced rules, moderating digital and usergenerated content with high accuracy

Mandaluyong, National Capital Region, Philippines

• Responsible for promptly responding to customer inquiries via email, chat, or phone.• Troubleshoot issues and resolve customer problems.• Assessing situation, gathering information, and providing a solution that meetsthe customer’s needs• Documenting customer interactions accurately in the client’s internal systems,accurately capture information, update records, and escalate issues whennecessary.

National Capital Region, Philippines

• Review and moderate user-generated content for compliance with community guidelinesand legal requirements for the platform’s monetization program• Maintained the security and operation of online platforms that rely on user-generatedmaterial.• Streamlined tasks to enhance documentation clarity and coherence.

National Capital Region, Philippines

• Clarified customer issues and determined root cause of problems to resolve product orservice complaints and concerns.• Ensure compliance with relevant laws and regulations, communicate benefits informationto employees, and provide assistance in navigating and understanding their payroll settingsand options• Facilitated entering data into databases and spreadsheets, checking timesheets foraccuracy, and handled transfer of company’s and employee’s payroll information.• Oversee client payroll accounts, and processed customer adjustments• Contributed expertise to an escalation line of business focused on tax -related matters.• Streamlined tasks to enhance documentation clarity and coherence.

National Capital Region, Philippines