John Damian Email & Phone Number

Alvin, Texas, United States

TSO NESTING TEAM LEAD - FIBER COMBINED • EMPEREON CONSTAR • NOV 2021 – PRESENT[Inbound Tech Support.]I led and delivered training instruction to new hires in our nesting program. An ushering of new hires exiting training, and bridging them production agents. I monitored calls, created, delivered coachings, reported/documented stats, assisted in chat support, handled call escalations, advised in interdepartmental matters, managed/submitted progress reports to the department head.

Alvin, Texas, United States

NESTING TEAM LEAD OFFSHORE CUSTOMER SERVICE• EMPEREON CONSTAR •OCT 2021 – NOV 2021After all customer-service/account-services positions had been allocated, to Mexico City, I remotely led and delivered training instruction to new hires in our nesting program. An ushering of new hires exiting training, and bridging them production agents. I monitored calls, created, delivered coachings, reported/documented stats, assisted in chat support, handled call escalations, represented our department progress to bridged calls between different sites, managed/submitted progress reports to upper management personnel and worked closely with stateside & offshore leadership.

Alvin, Texas, United States

ACTING SUPERVISOR OF CUSTOMER-SERVICE/ACCOUNT-SERVICES • EMPEREON CONSTAR •AUG 2021 – OCT 2021I led the customer service department for our TX1 site. I monitored calls, created, delivered coachings, reported/documented stats, facilitated chat support, handled call escalations, represented our department progress to bridged video calls between different sites and managed/submitted progress reports to upper management personnel.

Alvin, Texas, United States

NESTING TEAM LEAD - CUSTOMER SERVICE• EMPEREON CONSTAR •JULY 2021 – AUG 2021I led and delivered training instruction to new hires in our nesting program. An ushering of new hires exiting training, and bridging them production agents. I monitored calls, created, delivered coachings, reported/documented stats, assisted in chat support, handled call escalations, represented our department progress to bridged calls between different sites and managed/submitted progress reports to upper management personnel.

Alvin, Texas, United States

CUSTOMER SERVICE AGENT• EMPEREON CONSTAR •AUG 2020 – JULY 2021I worked as an inbound account services expert. I assisted customers with their billing and account concerns. From bill inquiries, move of service, disputes, accounting investigations and changes to their plans/services.

Pasadena, Texas, United States

OFFICE MANAGER • LEWIS CAPITAL MANAGEMENT •2015 - 2020I managed an office that averaged at 15 people. I made sure all reports were balanced and submitted to the proper parties. I delt directly with all vendors. I managed accounts payables, accounts receivables, permits and compliance, dispatch, shipping and receiving, freight, and made sure all special tasks were completed.

Pasadena, Texas, United States

ADMINISTRATIVE ASSISTANT • LEWIS CAPITAL MANAGMENT •2010 - 2015I was tasked with answering phones, filing, setting up appointments and service calls, handling customer and account holder requests, collections, accounts receivable, statements, special orders, managing all comms, and whatever tasks or errands given.

Pasadena, Texas, United States

I handled the front registers, assisted customers in purchases of general hardware & industrial supplies, reordered products, stocked freight, cut pipe, cut glass, and handled customer-service/sales matters.

Pasadena, Texas, United States

Closing cashier for the store.