John Michael Freund Email & Phone Number

Plymouth, Minnesota, United States

Serve as single point of contact for customers regarding technical questions, product availability and pricing, order and delivery status and all other related issues. Responsibilities also include creating all marketing content across website design, social media and email campaigns. - Manage projects from inception to completion with all channel partners involved. This includes manufacturing, distribution, integrator and the end user working on the project. - Work directly with customers to understand their need, create a solution and ensure a smooth sales process. - Record all sales data and create forecasts based on new sales opportunities.

Richfield, Minnesota, United States

As a Triage Analyst I am responsible for triaging, problem solving, and resolving production issues that impact the customer experience. Because this position collaborates with multiple team members across functional and departmental boundaries, it’s imperative that I am able to leverage their knowledge and expertise to develop the most practical and efficient process to ensure the customer experience is met on all orders. The purpose of my role is to be the expert in multi-channel order management and drive improvements in the customer experience, through the following key areas of work:- Order Analysis- System Process Gap Identification and Development- Insights into order exception drivers that could cause a compromised customer experience- Solution proposal to leadership to improve overall order health

Richfield, Minnesota, United States

Best Buy Corporate

For this internship, I focused on two programs: Post Purchase Support Home Theater and Appliance and Computing Services. My primary duties were to monitor calls, validate call flows, process flows, and report this information back to business team leaders. This in turn helping the Quality Operation Analysts and Designers better understand opportunities with Average Handle Time, Net Promoter Score, and Service Level.I accomplished this by listening to live and recorded customer calls while utilizing my existing knowledge of the call flow process and knowledge of Best Buy systems and programs.

Kenosha, Wi

Worked in the moment complex customer facing issues as well as working with customers to give them their total electronics solution.

Bachelors, Marketing, Business

Activities and Societies: Tau Kappa Epsilon

High School Diploma, General

Activities and Societies: Varsity Swimming, Honor Roll, Developmental Psychology