John Michael Freund Email and Phone Number
John Michael Freund work email
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John Michael Freund personal email
Results-driven, business and marketing professional with a robust background in business analysis, professional sales, customer service, project management, process improvement, and cross-functional development. With a solutions-oriented approach, I leverage my diverse skill set to drive business growth and enhance operational efficiency. My adeptness in analyzing complex business challenges, coupled with a strategic mindset, enables me to develop innovative solutions that meet and exceed organizational goals. With a strong focus on customer satisfaction and collaborative teamwork, I excel in building strong relationships and driving cross-functional initiatives to deliver impactful results.
Datastrait Networks
View- Website:
- datastrait.com
- Employees:
- 9
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Inside Sales Marketing ManagerDatastrait Networks Mar 2016 - PresentPlymouth, Minnesota, United StatesServe as single point of contact for customers regarding technical questions, product availability and pricing, order and delivery status and all other related issues. Responsibilities also include creating all marketing content across website design, social media and email campaigns. - Manage projects from inception to completion with all channel partners involved. This includes manufacturing, distribution, integrator and the end user working on the project. - Work directly with customers to understand their need, create a solution and ensure a smooth sales process. - Record all sales data and create forecasts based on new sales opportunities.
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Order Management Operations Triage AnalystBest Buy Jan 2015 - Mar 2016Richfield, Minnesota, United StatesAs a Triage Analyst I am responsible for triaging, problem solving, and resolving production issues that impact the customer experience. Because this position collaborates with multiple team members across functional and departmental boundaries, it’s imperative that I am able to leverage their knowledge and expertise to develop the most practical and efficient process to ensure the customer experience is met on all orders. The purpose of my role is to be the expert in multi-channel order management and drive improvements in the customer experience, through the following key areas of work:- Order Analysis- System Process Gap Identification and Development- Insights into order exception drivers that could cause a compromised customer experience- Solution proposal to leadership to improve overall order health -
Development Support RepresentativeBest Buy Jul 2012 - Jan 2015Richfield, Minnesota, United States
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Quality/Operations Analyst InternshipBest Buy May 2013 - Oct 2013Best Buy CorporateFor this internship, I focused on two programs: Post Purchase Support Home Theater and Appliance and Computing Services. My primary duties were to monitor calls, validate call flows, process flows, and report this information back to business team leaders. This in turn helping the Quality Operation Analysts and Designers better understand opportunities with Average Handle Time, Net Promoter Score, and Service Level.I accomplished this by listening to live and recorded customer calls while utilizing my existing knowledge of the call flow process and knowledge of Best Buy systems and programs.
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Solutions SpecialistBest Buy Nov 2011 - Jul 2012Kenosha, WiWorked in the moment complex customer facing issues as well as working with customers to give them their total electronics solution.
John Michael Freund Skills
John Michael Freund Education Details
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Marketing, Business -
Eagan High SchoolGeneral
Frequently Asked Questions about John Michael Freund
What company does John Michael Freund work for?
John Michael Freund works for Datastrait Networks
What is John Michael Freund's role at the current company?
John Michael Freund's current role is Inside Sales & Marketing Manager | Driving Growth, Efficiency & Customer Engagement Through Strategic Solutions.
What is John Michael Freund's email address?
John Michael Freund's email address is jf****@****age.edu
What schools did John Michael Freund attend?
John Michael Freund attended Carthage College, Eagan High School.
What skills is John Michael Freund known for?
John Michael Freund has skills like Microsoft Office, Customer Service, Sales, Business Development, Marketing, Spss, Internet, Iphone, Negotiation, Corporate Communications, Communication, Selling.
Who are John Michael Freund's colleagues?
John Michael Freund's colleagues are Jack Lieser, Steven Scarsella, Johnny Roux, Guy P. Dorholt, Yolanda Miller.
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