John Michael Gill Email & Phone Number

Brampton, Ontario, Canada

• Place orders in the system and work with shippers to meet installation dates.• Request production, update inventory tracker, and communicate with installation team.• Track daily orders, deliveries, installs, and rentals using calendars, reports, and spreadsheets.• Contact clients and vendors to resolve any concerns with installations.• Book and rent lifts for on-site installations, coordinating with project managers.• Consult with lift rental firms and review quotes.• Determine store requirements and rent appropriate equipment for installation.• Arrange rental equipment for private use and examine installed signage at project sites whenneeded.

Richmond Hill, Ontario, Canada

• Shipped goods accurately and with the required shipping documents via UPS Worldship, Fedex, Polaris, Arcbest, and All Ontario.• Selected the best delivery method and created the shipping documentation.• Obtained freight quotes from various carriers and communicated shipping costs to the sales team.• Assisted the sales team by tracking down shipments and providing delivery updates. Internal record-keeping systems were kept up to date.• Resolved carrier concerns and met customer delivery requirements on time.

Toronto, Ontario, Canada

• Answered telephone and electronic inquiries from main client (Ontario Lottery and Gaming Corporation) and installers regarding scheduling, inventory and installations. • Reported directly to the Directors and Manager and coordinated flow of information internally and with other departments and organizations. • Scheduled and confirmed appointments and meetings. Followed up to ensure deadlines are met. • Implemented an efficient filing system for paper and digital files that helped the department access all the needed information with ease. • Prepared, reviewed and distributed weekly installation reports to OLG. • Collaborated with internal departments to execute OLG merchandise distribution and installation that covers about 5000+ retail locations in Ontario. • Compiled data, statistics and other information regarding new programs and installation figures using advanced Excel functions or other data mining and report writing software. • Trained and assisted installation team in procedures and current software. • Assisted dispatcher with scheduling and ensured orders are scheduled within SLA terms.

Toronto, Ontario, Canada

• Answered emails from customers and carriers with regards to providing shipment status and tracking orders.• Built positive relationship with customers while managing their expectation in a courteous manner.• Updated TMS and dashboard to keep track of 30+ live shipments with accurate information.• Worked closely with dispatcher in getting the information from shipper and receiver to dispatch shipments (FTL and LTL) accordingly.• Placed orders on the TMS with the accurate dimensions, weight, skid count, PO number and product detail.• Coordinated with warehouse to track inventory and scheduled shipments (inbound and outbound).• Requested feedback from the customers through calls and sent customer service survey to be filled out on email.• Created, collected, and filed order sheets, carrier order confirmations and bill of lading for every shipment.• Monitored on-time delivery appointments and communicated with shippers and consignees for late arrivals.

Ontario, Canada

• Processed orders through Freightcom and Clickship with expertise in dealing with tracking orders and providing information to customers.• Utilized Woocommerce for creating orders, checking payment status and shipping information.• Packed, organized and shipped packages to customers.• Listed over 150+ SKUs to the different sales channels while managing pricing and inventory.• Answered phone calls and email with regards to their inquiries to our products.• Dealt with product complaints and issues to improve customer service.• Managed inventory of the products to allocate supplies to different sales channel.• Encoded sales receipt, invoice and price estimate in QuickBooks to assist the accounting department.• Communicated with freight carriers and forwarders via email and phone calls.

Philippines

• Handled expenses and billing cycles for the monthly report of the business operation.• Managed correspondences through emails and phone calls to retain the list of potential clients.• Drafted, formatted, and printed relevant documents for business loan applications.• Maintained responsibility for recruiting, hiring, and training shift supervisors.• Demonstrated exceptional team building capability which resulted to maximum financial performance and employee satisfaction.• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.• Conducted new client interviews and assisted potential investors through the application process.• Educated customers on the variety of loan products and available credit options.• Developed on-going and training programs for existing employees.• Performed pre-interview phone screening calls to focus on the most desirable candidates and scheduled interviews.• Completed background checks and filed applicant documents for future hiring.• Conducted interviews with candidates to determine fit within the organization and the position.• Created, implemented and maintained new employee onboarding processes. Oversaw employee transitions, promotions and terminations.• Responsible for safety administration (Safety hazard program, safety committee meetings, etc.).• Ensured monthly payroll process is completed accurately and timely.• Developed and implemented new hire procedural manual.• Drafted, formatted, and printed relevant documents for business loan applications.• Maintained strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.• Arranged various payment options and plans to the customers.• Applied payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports, makes necessary adjustments or corrections.

United Arab Emirates

• Handled writing company checks and expense reports.• Answered inbound calls and emails in a timely manner.• Updated company calendar and scheduled clients accordingly.• Composed, prepared, edited, and distributed correspondence and other department documents.• Provided all travel coordination (international/domestic) support for business meetings/trips.• Calculated hours and submitted payroll to ensure timely distribution of funds.• Filed documents to maintain an organized and efficient office environment.• Managed accounts payable, receivable and payroll while overseeing administrative budget as well as preparing expense reports.• Utilized excellent communication and customer service skills to visitors.• Planned and coordinated successful corporate meetings, and developed presentations for related on-site and off-site meetings.• Handled confidential information with discretion and demonstrated customer focus with professionalism.• Improved company’s payroll system with non-WPS salary to transfer salary from Masreq Bank to employees’ bank accounts.• Handled full cycle payroll for 7 employees and acted as liaison between directors, corporate partners and human resources.• Reviewed timesheets for calculations and deductions for proper payroll processing.• Managed accounts payable, receivable and payroll while overseeing administrative budget as well as preparing expense reports.

Bachelor Of Science In Business Management, Business Administration And Management, General

Business - Supply Chain And Operations Diploma, Logistics, Materials, And Supply Chain Management