John Michael Gill Email & Phone Number

Brampton, Ontario, Canada

• Place orders in the system and work with shippers to meet installation dates.
• Request production, update inventory tracker, and communicate with installation team.
• Track daily orders, deliveries, installs, and rentals using calendars, reports, and spreadsheets.
• Contact clients and vendors to resolve any concerns with installations.
• Book and rent lifts for on-site installations, coordinating with project managers.
• Consult with lift rental firms and review quotes.

Richmond Hill, Ontario, Canada

• Shipped goods accurately and with the required shipping documents via UPS Worldship, Fedex, Polaris, Arcbest, and All Ontario.
• Selected the best delivery method and created the shipping documentation.
• Obtained freight quotes from various carriers and communicated shipping costs to the sales team.
• Assisted the sales team by tracking down shipments and providing delivery updates. Internal record-keeping systems were kept up to date.
• Resolved carrier concerns and met customer delivery requirements on time.

Toronto, Ontario, Canada

• Answered telephone and electronic inquiries from main client (Ontario Lottery and Gaming Corporation) and installers regarding scheduling, inventory and installations.
• Reported directly to the Directors and Manager and coordinated flow of information internally and with other departments and organizations.
• Scheduled and confirmed appointments and meetings. Followed up to ensure deadlines are met.
• Implemented an efficient filing system for paper and digital files that helped the department access all the needed information with ease.
• Prepared, reviewed and distributed weekly installation reports to OLG.
• Collaborated with internal departments to execute OLG merchandise distribution and installation that covers about 5000+ retail locations in Ontario.

Toronto, Ontario, Canada

• Answered emails from customers and carriers with regards to providing shipment status and tracking orders.
• Built positive relationship with customers while managing their expectation in a courteous manner.
• Updated TMS and dashboard to keep track of 30+ live shipments with accurate information.
• Worked closely with dispatcher in getting the information from shipper and receiver to dispatch shipments (FTL and LTL) accordingly.
• Placed orders on the TMS with the accurate dimensions, weight, skid count, PO number and product detail.
• Coordinated with warehouse to track inventory and scheduled shipments (inbound and outbound).

Ontario, Canada

• Processed orders through Freightcom and Clickship with expertise in dealing with tracking orders and providing information to customers.
• Utilized Woocommerce for creating orders, checking payment status and shipping information.
• Packed, organized and shipped packages to customers.
• Listed over 150+ SKUs to the different sales channels while managing pricing and inventory.
• Answered phone calls and email with regards to their inquiries to our products.
• Dealt with product complaints and issues to improve customer service.

Philippines

• Handled expenses and billing cycles for the monthly report of the business operation.
• Managed correspondences through emails and phone calls to retain the list of potential clients.
• Drafted, formatted, and printed relevant documents for business loan applications.
• Maintained responsibility for recruiting, hiring, and training shift supervisors.
• Demonstrated exceptional team building capability which resulted to maximum financial performance and employee satisfaction.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

United Arab Emirates

• Handled writing company checks and expense reports.
• Answered inbound calls and emails in a timely manner.
• Updated company calendar and scheduled clients accordingly.
• Composed, prepared, edited, and distributed correspondence and other department documents.
• Provided all travel coordination (international/domestic) support for business meetings/trips.
• Calculated hours and submitted payroll to ensure timely distribution of funds.

Bachelor Of Science In Business Management, Business Administration And Management, General

Business - Supply Chain And Operations Diploma, Logistics, Materials, And Supply Chain Management