John Michael Morales Email & Phone Number

Edmonton, Ab, Ca

Toronto, Ontario, Canada

• Develop/Consult and implement advertising campaigns appropriate for electronic media.• Specialized in Google Ads Consultation for Marketing Agencies concerning the support.extended to Google Ads end clients.• Assist in the preparation of PPC, SEM, and other Ad related material• Develop, implement, and evaluate communications strategies and programs designed toimprove marketing leads or website traffic for client organizations.• Prepare or oversee the preparation of Ad content, Digital Ad Assets, reports, briefs, and Web site content.• Represent and act as an agent for talented individuals with specific occupational expertise.

Canada

• Identifying and assessing customers’ needs to achieve satisfaction.• Develops and maintains a positive relationship with customers/clients and customers in high-volume, fast-paced operations.• B2B sales experience with strong verbal and communication skills.

Philippines

• Spearheaded the oversight of computer technology at Saint James Academy, ensuring seamless operations and optimal functionality of the school's IT infrastructure.• Installed and configured a comprehensive CCTV system covering the entire school premises, enhancing security and monitoring capabilities.• Managed and maintained all computer systems, troubleshooting technical issues promptly to minimize downtime and ensure a productive learning environment.• Collaborated with staff and faculty to understand their IT needs and provided timely support and solutions.• Implemented proactive measures to safeguard against potential cybersecurity threats, ensuring the integrity and confidentiality of sensitive data.• Conducted regular system updates, software installations, and hardware upgrades to keep technology resources up-to-date and aligned with the school's requirements.

Philippines

• Install, maintain and troubleshoot Local Area Networks, Wide Area Networks and Data Communications Equipment.• Analyze and fix network related problems reported by users.• Assess existing network servers, operating systems and security programs.• Upgrade existing hardware and software programs.• Manage data backup and retrieval process

Region Iva - Calabarzon, Philippines

• Greet and assist customers in hospitable and courteous manner.• Handling the customer requests promptly and diligently.• Develops and maintain a positive relationship customers/clients and customers in high- volume, fast-paced operations.• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.