John Michael Rivera Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

As a Guest Relations Officer at Shangri-La Sydney, I ensure that every guest, especially VIPs and international delegations, receives personalized and seamless service from arrival to departure. I specialize in managing high-profile guests, providing tailored hospitality to meet their unique needs. From coordinating special requests to resolving concerns.

Sydney, New South Wales, Australia

As a VIP Host at Shangri-La Sydney, I deliver exceptional service to high-end guests in the prestigious Horizon Club Lounge. My responsibilities include providing a warm welcome to VIP guests, and offering personalized services such as menu recommendations and event coordination. I ensure an outstanding guest experience by resolving any concerns promptly.

-Develop and curate a comprehensive content plan aligned with business objectives, focusing on defining and implementing content pillars to engage our audience effectively.-Optimize scheduling strategies, determining the most suitable dates and times for posting content on Facebook and Instagram to maximize visibility and reach.-Create visually appealing.

- Work closely with business stakeholders to identify process gaps and opportunities for improvement.- Monitor and follow through Ops features and tasks until implementation with the local PMs.- Analyze existing processes to identify inefficiencies and propose solutions. - Design, document, and implement new processes.

-Trained in Customer Due Diligence eKYC.-Perform investigation of system-generated Transaction Monitoring alerts and ensure timely review and closure of cases.-Produced training materials such as decks and facilitator guides.-Facilitated training sessions and SOP discussions for both Internal and external hires. Able to produce twenty-four (24) additional.

NCR - National Capital Region, Philippines

• Worked with 1Aviation Groundhandling Services Corporation under Cebu Pacific Air Inc
• Accomplished clerical work in Human Resources
• Exposed to airline operations