John Michael Roxas is a Operations Manager at Confidential. Colleagues describe him as "Polite but firm. Customer focused. Excellent product knowledge. A thirst for learning with a healthy work ethic. All these describe the way JM treats his customers. For instance, he goes out of his way to make them feel at ease, whether he is explaining the intricacies of a particular coffee or bean, or the ingredients of a specific dish. In addition, whether he is a barista or an assistant manager, JM displays initiative and is not averse to getting down in the trenches, especially when the need arises. He thus serves as a role model to his team. To my mind, he best personifies former Porsche CEO Peter Schutz’s statement: “Hire character, train skill.” As such, if we were in the same field and I was his hiring manager, I would not hesitate for a moment to hire him. In view of all the foregoing, I strongly believe that JM will be a tremendous asset to any organization he joins. "