John Michael Santos Email & Phone Number

* Maintaining and updating SOP documents from technologies like IaaS (AWS, Azure, FJCloud-O and FJCloud-V), Middleware(s), VMware ESXi, Storage, Physical* Testing of IaaS, PaaS, Middleware(s), VMware ESXi, Trend Micro VisionOne, Storage, Physical* Releasing of documents to Japan counterpart for the updated documents to be used by GDC members* Standardizing SOP documents related to technologies such as IaaS, Public PaaS, VMware ESXi, Middleware(s), Storage, Physical* Troubleshooting these technologies during the testing and making sure that the documents are up to date.* Using Asciidoc to standardized these documents* Understanding the use of Terraform from our automated tool for building cloud infrastructure* Supporting and guiding users who are using the technologies that we standardized through our help center in MS teams

Ncr - National Capital Region, Philippines

* Deployment of virtual machines* Create E2E monitoring using Monitis to determine service stability* Creating scripts (bash script / powershell script) to eliminate toil cases or to automate manual works* Handling service requests and incident management* Troubleshooting incident management / service related requests* Knowledgeable to the following domains: (Virtualization, Windows, Linux, Network, Programming)

* 1st line of defense by providing support to Trend Micro's products and services back-end* Monitoring using Zenoss and Monitis application to take action immediately when tickets/alerts occur* Performing initial checking and troubleshooting to service requests or incident cases* Able to handle hardware-related cases such as disk replacement, checking servers via iDRAC, using MegaClli commands etc. We have a onsite-engineer to help us with the physical tasks in our data center. We as DCS 24/7 team instruct and performs validation in the server via iDRAC or SSH to Linux servers* Able to perform Linux checking and troubleshooting (checking the log files, restarting respective services needed to fix the issue and etc.)* Able to perform Windows checking and troubleshooting* Currently in the L2 immersion program wherein providing high level of understanding and troubleshooting for specific services. Became a 2nd line of defense when it comes being a solution provider* Having a service owner mentality is part of my Senior Cloud Operations Engineer Immersion task where it broaden my knowledge and be able to adapt to more complex incident cases* Creating SOP/documented troubleshooting for future reference by the team and to avoid recurring issues* Deployment of virtual machines in vSphere client. Setting up Windows or Linux servers like Web servers, database servers etc.* Escalate to other solution providers once verified the issue is beyond our control* Performing Database failover to some HA (AlwaysOn, Log Shipping etc) and be able to check if db nodes are healthy or not using SSMS* Installation of needed application to the servers as requested by other solution provider or customers* Creating problem management cases to keep track of the recurring alerts and also taking action to prevent or mitigate this kind of issue* Basic idea to bash scripting and Python programming that we are using when it comes to automation and project based tools.

Philippines

Developer/Programmer of any assigned projects related to web developing and also quality assurance of the created applications in new Ipads

Makati City

As a quality assurance, my role is to check and run through the process of an iOS app. The reason behind it is to ensure the productive and functionality of the application when its been deployed to the client without any flaws or errors that may occur.

Philippines

Encoding of personal information of the employees from Malaysia, Thailand, Vietnam, Philippines and etc. to SAP

Bachelor’S Degree, Information Technology, 4Th Year College

Activities and Societies: Microsoft Community

High School Diploma, Graduate