Phone 512-589-8550E-mail johnmsteele@gmail.com John M SteeleEmployment02/08 – 05/15 Time Warner Cable Austin, TXRegional Customer Care RepresentativeProviding complete customer support for Business Class clients, including troubleshooting, verbal communication soft skills, and technical knowledge of a wide range of products and services.04/07 – 02/08 Photodex Corp. Austin, TXTechnical Support RepresentativeMaintained awareness of changes in the ProShow Suite, troubleshot with users over the phone, and provided technical and creative solutions.Worked in the Windows XP environment, using a proprietary software database, utilizing communications, customer support, and live examples of ProShow.11/06 – 04/07 ionDeisn @ Freescale Austin, TXDevTech ConsultantEvaluated Builds of Materials for circuit boards, referencing Agile database software for correlation purposes. Assisted Mechanical Engineers with merging data on the intranet and internet, completing non-planned tasks.Tasks conducted in a Windows XP Pro and proprietary software setting environments.06/05 – 10/06 ProUnlimited @ Symantec Austin, TX Behavioral Research AnalystTested archived website html database of phishing characteristics for a baseline which was used to test the proprietary heuristic software being developed. Rigorous testing that required strict attention to details, including webpage format and URL recognition, visual analysis of graphic elements, and logical deduction of website ownership.Work conducted on Windows XP and XP Pro environments and using customized software testing and interface tools.08/00 – 04/06 SCCI Austin, TX Instructional System Design / Computer Training SpecialistTested computer-based training software for the US Military at both the developmental stages of the test and the quality of final product. Worked in