John Miramontes, Ms Email & Phone Number

Torrance, CA, US

• Conduct quantitative and qualitative research (usability testing, surveys, interviews) to inform product design and strategy for a new digital banking platform.
• Collaborate with cross-functional teams (product, design, engineering) to shape user experiences and improve financial features.
• Develop personas, empathy maps, and journey maps to drive user-centered design.
• Provide actionable insights through competitive analysis, data visualization, and clear stakeholder reporting.
• Lead ideation workshops and facilitated research studies using tools like UserZoom, SurveyMonkey, and Miro.

San Francisco, California, US

• Design and execute research projects across Twilio Segment.
• Conduct UX research on Generative AI and ML models, exploring user interactions and experiences to improve the design and functionality of AI-powered products.
• Lead Researcher in Twilio's Rolling Research Program.
• Established and implemented the Rolling research program, a continuous user research initiative that ensured a steady stream of user insights, enabling the team to make informed design decisions and iterate quickly.
• Analyze and synthesize research findings to uncover user needs, motivations, and pain points across Twilio Segment services.
• Build research capabilities across the organization, cross-functional meetings with PMs, designers, managers and other creatives to ensure quality research.

Redmond, Washington, US

• Coordinate with developers and stakeholders to ensure the planning and execution of research studies is successful.
• Conduct Inclusive Design Workshops with disability advisors and developers as part of the Accessibility team.
• Conduct Expert reviews with disability advisors to gather data on how they observe or use a particular product.
• Moderate and observe remote and on-site benchmark, playtest, dial-testing, user interviews, and usability studies to ensure quality data collection and instruct participants throughout the study session.
• Review and analyze qualitative and quantitative data collected from studies, ensuring error-free data is delivered.
• Manage participant recruitment and scheduling through the User Interviews platform.

Virginia Beach, US

• Plan and execute a multifaceted recruitment strategy on social media and tennis clubs
• Prepared an In-depth-Interview discussion guide and conducted 20 interviews to understand user experiences and needs.
• Shared insights on what users look for in online communities and the challenges and pain points they encountered on PYC.
• Shape website and app design strategy by presenting findings and recommendations to the CEO and UX design team.

Seattle, WA, US

• Calculate final payments for Costco’s 185,000 full-time and part-time employees
• Process wage-adjustment payments and resolve banking issues
• Efficiently use SAP and workforce to process employee terminations and resolve issues within the system.
• Direct payroll clerk to all 4,500 corporate employees and manage employee transfers to the Corporate office
• Resolve escalated issues daily across Costco’s 558 US based warehouses

Seattle, WA, US

• Handled customer escalations on a daily basis and problem solved to identify root cause. Identified solution satisfactory to customer and the business
• Processed member orders collect payment while providing a high level of service.
• Inventory control: Made purchases for the Food Court ensuring enough supplies were in the department to sufficiently provide the correct number of products needed to function on a day-to-day basis.
• Processed and resolved customer escalations on a daily basis through troubleshooting and root-cause analysis to identify solutions satisfactory to customer and the business.

Provo, UT And Seattle, WA, US

• Mentee for an EX-technology consultant, acquired knowledge in the interworking’s of Qualtrics.
• Attained professional development and actionable career plans; acquired knowledge in the STAR framework and how to successfully execute OKRs.
• Interviewed with multiple managers within the organization to understand Qualtrics culture and create a network of employees to further my development within the organization

Rancho Cucamonga, CA, US

• Operated data entry of personal files such as licenses, qualifications, and skills to ensure regulatory compliance with local and federal laws.
• Daily maintenance of the HRIS system using ADP to keep over 1,000 employee information updated.
• Delivered HR support in expansion of newly acquired locations in new states across the United States.

Master Of Science - Ms, Applied Psychology

Bachelor Of Arts - Ba, Industrial And Organizational Psychology

Associate'S Degree, Psychology