John Miskell Email & Phone Number

Atlanta Metropolitan Area

• PMP (Project Management Professional) certified project manager with over 20 years of experience. Successfully implemented a wide variety of project types in order to deliver key business capabilities. Examples include.
• Managed the contracting process for suppliers providing AT&T with goods & services, such as professional services, office building support (e.g. landscaping, office construction), equipment procurement, etc. Achieved.
• Oversaw teams required to implement billing solutions for custom contracts. Team members included sales, legal, quality assurance/compliance, and third party suppliers. Project deliverables ensured timely & accurate.

New Jersey, United States

• Worked across business planning, technical & operations teams to garner support & participation on my project teams. Successfully documented & executed project plans, which included risk identification & mitigation.
• Successfully managed new customer service installations by leading project teams consisting of internal team members as well as customer & vendor team members. Key accomplishments included scheduling & facilitating.
• Automated 4 complex manual billing program projects, which delivered workflow automation & management, improved bill accuracy, and audit & reporting capabilities.

New Jersey, United States

• Managed directorate financial results at the contract level for both internal AT&T resources and third-party vendors. Helped drive 15% cost reductions across various parties, bringing Professional Services cost.
• Key contributor to submission package and team winner of an AT&T Project Management Excellence Award. Demonstrated how the AT&T Business Network Service Delivery Team utilized project management tools and discipline to.
• Produced & enhanced monthly executive reports which detailed workload volumes, revenue, performance trending, tracked headcount, and highlighted key issues impacting revenue or billing.