John Miskell Email & Phone Number

Atlanta Metropolitan Area

• PMP (Project Management Professional) certified project manager with over 20 years of experience. Successfully implemented a wide variety of project types in order to deliver key business capabilities. Examples include process design & automation, delivering new product features, software implementation and upgrades, and video conference room installations.• Managed the contracting process for suppliers providing AT&T with goods & services, such as professional services, office building support (e.g. landscaping, office construction), equipment procurement, etc. Achieved cost savings of 5-15% per contract.• Oversaw teams required to implement billing solutions for custom contracts. Team members included sales, legal, quality assurance/compliance, and third party suppliers. Project deliverables ensured timely & accurate billing, adherence to legal requirements & resolution of issues causing inaccurate or missing customer invoices.

New Jersey, United States

• Worked across business planning, technical & operations teams to garner support & participation on my project teams. Successfully documented & executed project plans, which included risk identification & mitigation, change management, and communications/reporting plans encompassing all stakeholders.• Successfully managed new customer service installations by leading project teams consisting of internal team members as well as customer & vendor team members. Key accomplishments included scheduling & facilitating team calls, matrix-managing team members, issue identification & resolution, achieving timeline & budget targets, and transition to lifecycle management.• Automated 4 complex manual billing program projects, which delivered workflow automation & management, improved bill accuracy, and audit & reporting capabilities.

New Jersey, United States

• Managed directorate financial results at the contract level for both internal AT&T resources and third-party vendors. Helped drive 15% cost reductions across various parties, bringing Professional Services cost recovery from 90% to 95%.• Key contributor to submission package and team winner of an AT&T Project Management Excellence Award. Demonstrated how the AT&T Business Network Service Delivery Team utilized project management tools and discipline to consistently & successfully deliver service in a timely manner, ensuring accurate billing & customer satisfaction.• Produced & enhanced monthly executive reports which detailed workload volumes, revenue, performance trending, tracked headcount, and highlighted key issues impacting revenue or billing.