• Diagnosed and repaired computer hardware and software problems, installed new systems, and conducted technical support consultations for customers. • Provided extensive Windows operating system troubleshooting and desktop support.• Controlled own time management and daily workload. Technical work was self-directed and independent. Entrusted with decision-making, with minimal supervision for exceptional cases.• Documented the creation and resolution of problems. • Identified and removed computer viruses and malware. • Demonstrated exceptional results in critical data recoveries. • Performed daily maintenance of internal computer systems ensuring peripherals were up and running at all times• Communicated with managers on implementing more efficient systems in daily operations.• Responsible for maintaining physical inventories and ensuring efficiency.• Setup and configured virtual desktops as well as laptops and other physical workstations.

• Built, installed and repaired Windows computers with standardized applications, hardware and networking software.• Troubleshoot desktops, laptops, computer hardware, software, and peripherals.• Provided solutions in networking, maintenance, upgrades, and computer system sales.• Restored data, operating systems, files, documents and drivers.• Ensure the anti-virus software is installed, properly configured, regularly updated and working properly. • Provided on-site computer repair services to residential and business customers. • Upgraded users legacy operating systems to Windows 7, migrating user data.• Assisted with End User Data Entry.

• Managed 15 employees• Created and executed scheduling for all employees on my team• Excelled at increasing sales while lowering overhead• Budget management for bar inventory• Inventory management for all bar accessories and supplies• Local advertising and marketing of special events, promotions, and products.