John Mitkowski Email & Phone Number

Chandler, Arizona, United States

After almost a lifetime of doing Firmware/Systems I have decided to focus on delivering the best in class firmware solution provided by SysPro Consulting! If you have any Software needs and don't know where to start give me a shout!

Chandler AZ

• Supervise technical support for Intel’s Xeon™ and Atom Server product lines and optimize service delivery procedures and principles.
• Orchestrate all ingredients of ICE’s Xeon™ based platforms worldwide. Tracking of all deliverables through Intel’s internal systems (Salesforce, HSD-ES, RDC and VIP portals), coordinating in a weekly worldwide.
• Oversee creation and delivery of BKC’s for all adopted platforms.
• Champion diversity and inclusion with success staffing and building effective teams and creating positive work environments.
• Steer cross-divisional requirements to meet customer needs and fulfill high company standards.

Chandler AZ

• Supported the first Microcontroller Product on the D2000 platform.
• Directed all the deliverables for the D2000 a 32 bit microcontroller focusing on edge connected devices including authoring the Design in Training, Getting Started Guide, Schematics, Product Datasheet and Product Briefs.
• Furnished worldwide direct support of Early Access Customers for the D2000 Product.
• Functioned as ASMO Lead for QSD Product lines of X1000, D1000, D2000 and Atlas SE.
• Managed all Software and Hardware requirements with all internal Program teams.
• Ensured staffing of Diversity and Inclusion candidates for the QSD’s US based growth which improved operating efficiency.

Chandler AZ

• Delivered firmware support for our Micro-server customers on our C2XX platform.
• Ensured completion of all the firmware deliverables for the next generation Si C3XX Atom server-based Silicon.
• Appointed account manager for all BIOS and Tools vendors; worked with legal team to implement Source level agreements and negation with vendors on contract language allowing the vendor to receive firmware source code.

Chandler AZ

• Bolstered our efforts to achieve a 2-second boot time and a 300ms resume time from S3 for Haswell.
• Aided in the architecture of our fast boot and resume implementations. This was accomplished by monitoring the boot flow for each device in the system and optimizing the code. The process for enabling optimized boot.
• Harmonized all customer licensing for our Firmware Reference Code Packages.
• Facilitated all training for all PCCG firmware utilizing content experts.
• Organized delivery of all BIOS Software requirements with the appropriate program members.

Chandler AZ

• Outlined requirements for Intel’s BLDK (Bootloader Development Kit).
• Regulated all aspects of the product with Software Engineering, Program Management and Senior Management.
• Constructed all product marketing material and delivered training for Intel field teams and customers.
• Planned technical training and delivery to BLDK customers.
• Contributed to product collateral, user manuals, getting started guide, etc.
• Looking at the product I determined what collateral was needed, assigned ownership, drove reviews and published through Intel’s collateral publication process.

Chandler AZ

• Governed a team of 15 Diverse Engineers that provided customer support for all DHG Platforms utilizing Quad and HSD issue tracking repositories.
• Garnered top notch management survey results consistently over 5 years.
• Expanded the team from 8 to 15 Application Engineers predominantly focused in Diversity and Inclusion.
• Administered all DHG programs which included CE2100, CE3100, CE4100 and CE4200 Media Processors.
• Directed the team to architect customer requirements into engineering deliverables and Silicon.

Chandler AZ

• Furnished customer support for all IPD Platforms utilizing Quad and Tibet tracking databases.
• Managed projects for IPD Roadmap Products.
• Contributed expertise to process improvements and architectural features.
• Conducted IBV relationship management.

Chandler AZ

• Ported IBV’s BIOS for 8 internal platforms.
• Drafted the Knowledge Base Internal Question and Answer web site.
• Applied for and was granted patent 6,282,575 for Network Rerouting.
• Managed BIOS Engineering Lab (BEL) test suite implementation into embedded platforms.

Chandler AZ

• Coordinated Driver products for distribution to customers under all RTOS platforms. Oversaw teams to deliver products to their schedules.
• Handled release of 10 drivers for the Windows CE platform using the PLC process.
• Formulated test plans and executed/automated tests based on plans.
• Finalized all documentation including release notes and FAQ for developer website release.
• Executed a self-assessment for CMM certification.
• Delivered 3rd level support for all released products.

Chandler AZ

• Steered 6 diverse Application Engineers performing application distribution at Intel.
• Designed the process and procedure documentation for the Applications Engineering position.
• Conferred with customers to complete their application deployment into the Intel environment.
• Obtained patents for DTAS, an application for dynamic technical support. Authored DTAS prototype.
• Received 4 additional patents submitted for workflow of automated distribution of applications.
• Given a Divisional Recognition Award for Engineering Intel Software Supply.

Chandler Arizona

• Aided in implementing solutions for our Cable Modem Product.
• Secured patent for a program for network rerouting.
• Hired 3 staff for the Quality Team to perform all the required tasks.
• Composed an Intra-Net bug tracking system using HTML, Visual Basic and MS Access.
• Penned test plans for the Cable Modem and all the software bundled within.
• All testing revolved around Winsock/TCPIP type applications.

Scottsdale AZ

• Technical Support in a mixed technical environment of servers, desktop, mobile in multiple locations.
• Contributed to maintenance and support of multiple server environment through routers and switches over T1 and on demand ISTN lines.
• Evaluated and integrated acquisition technical assets and personnel.

Phoenix AZ

• Conferred with the Intel Corporation on software functionality and testing of network applications.
• Furnished software architecture guidance and feature requests.
• Engineered and implemented Intel’s first internal browser-based bug tracking system.

Miami/Fort Lauderdale Area

• Provided end-user support in a mixed networking environment consisting of Novell, TCP/IP, Token Ring, DEC-Net and Dial-up systems.
• Demonstrated proficiency in coding DIBOL, COBOL, Visual Basic and C.
• Delivered analysis for a mixed Operating system environment (Windows, OS2, DOS, Excellenet), through a worldwide network of Reservation agents.
• Implemented a fleet management system for vehicles owned and operated thought the US and Canada.

Engineer’S Degree, Compuer Science, A

Training in Cobol, DIBOL, Assembly and RPG

Computer Operations, Computer Science, A

Training on IBM Mainframe hardware and operating systems.