- To look after cabin grooming of Base as well as Transit Flights- Coordination with the internal department and out sourced cleaning agency.- To ensure that cabin grooming is maintained as per company standards.- To maintain and update the records of activities/attendance of the outsourced agency. - To prepare reports related to cabin grooming and mailed to reporting manger.- To ensure on time completion of the job.

Performing General Administrative & Field Support for the Manager’s office such as:- Being the first point of contact for all clients.- Collaborate with other senior members in order to formulate and implement policies, procedures, goals, and objectives.- Developing and nurturing customer relationships.- Maintaining accurate administrative records.- Maintaining & updating documents and databases.- Coordinating with the team to prepare detailed commercial offers.- Monitoring and controlling the Admin expenses on a weekly/monthly basis.

Responsible for providing an efficient and professional support to Senior Managers and Directors to facilitate the efficient operation of the office such as:- To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process. - To manage and input all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards - To efficiently follow up all bookings against company standards to ensure that the conversion of business is optimized and the diary integrity is maintained.- To effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business - Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations.

Responsible for providing an efficient and professional support to Managers and Directors to facilitate the efficient operation of the office such as:- The tasks of handling customer queries, feedback, complaints and request- Handled the tasks of recording the complaints received from customers- Responsible for providing administrative support to customer service team- Researched and complied answers to provide information to customers