John Moir Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney, Australia

Contribute to the provision of a safe and secure rail network through high visibility patrols and other deterrent actions through intelligence driven deployment. Protect customers, staff and infrastructure from detected acts against them. Provide excellent customer service skills by using well developed communication skills and engaging with and influencing people at any level and from any culture. Accurately document incidents and prepare reports which may be used in court proceedings or… Show more Contribute to the provision of a safe and secure rail network through high visibility patrols and other deterrent actions through intelligence driven deployment. Protect customers, staff and infrastructure from detected acts against them. Provide excellent customer service skills by using well developed communication skills and engaging with and influencing people at any level and from any culture. Accurately document incidents and prepare reports which may be used in court proceedings or submitted to senior management. Apply legislation and policy in action. Contribute to a safe workplace by adherence to Safety legislation and policy. Provide leadership, performance development and staff motivational skills in a difficult or complex environment. Support management in all facets of team management and administrative duties. Show less

Sydney, New South Wales, Australia

Contribute positively to RailCorp’s Safety CultureApply RailCorp’s Safety Management System to mitigate Security Division’s Safety RisksChair regular meetings of West Region Safety CommitteeAttend and contribute to Divisional Safety Committee meetingsContribute to safety investigations and disseminate lessons learntRepresent front line staff on safety matters

Sydney, New South Wales, Australia

Act on regular intelligence briefs and plan pro-active team deployments based on trending intelligence and historical informationAccess and interpret raw intelligence for critical and significant events, and create briefs for front line staffManage briefing and deployment for planned special eventsAttend weekly regional support staff meetings and contribute to activities of the region and divisionLiaise with NSW Police Commands and Commuter Crime Units to achieve common… Show more Act on regular intelligence briefs and plan pro-active team deployments based on trending intelligence and historical informationAccess and interpret raw intelligence for critical and significant events, and create briefs for front line staffManage briefing and deployment for planned special eventsAttend weekly regional support staff meetings and contribute to activities of the region and divisionLiaise with NSW Police Commands and Commuter Crime Units to achieve common objectivesRepresent Regional Manager, Security at designated Crime Prevention Partnership meetings with local Police and community organisations Show less

Sydney, New South Wales, Australia

Receive, report and action telephone and radio messages from public, staff, police and emergency services in relation to safety and security matters on the metropolitan rail networkCoordinate Transit Officer response to requests using radio and telephoneEnsure significant and critical incidents are escalated according to established proceduresAction requests for police assistance through dedicated links to Police Communication Centres

Sydney Area, Australia

Provision of a high level of customer service to a wide spectrum of customers. Use of superior customer service skills to deal effectively with difficult or demanding customers. Maintenance of a high level of knowledge of products offered by clients. Application of Standard Operating Procedures to ensure consistent approach to meeting business needs. Maintenance of a high level of knowledge and skill in all relevant systems required. Escalation of cases as appropriate to ensure a… Show more Provision of a high level of customer service to a wide spectrum of customers. Use of superior customer service skills to deal effectively with difficult or demanding customers. Maintenance of a high level of knowledge of products offered by clients. Application of Standard Operating Procedures to ensure consistent approach to meeting business needs. Maintenance of a high level of knowledge and skill in all relevant systems required. Escalation of cases as appropriate to ensure a satisfactory outcome for the customer and client in a timely fashion. Show less

Sydney Area, Australia

Provision of a high level of customer service to a wide spectrum of customers including Service Providers with service difficulties. Provision of a premium level of service to customers by exceeding customer’s expectations at the first point of contact and confirming an understanding of the customer’s requirements. Provision of customers with options and alternative solutions that meet their unique needs by tailoring service encounters according to the customer’s requirements. Management or… Show more Provision of a high level of customer service to a wide spectrum of customers including Service Providers with service difficulties. Provision of a premium level of service to customers by exceeding customer’s expectations at the first point of contact and confirming an understanding of the customer’s requirements. Provision of customers with options and alternative solutions that meet their unique needs by tailoring service encounters according to the customer’s requirements. Management or escalation of any complaints, where appropriate, using Telstra procedures and business unit guidelines. Adherence at all times to service level agreements, customer specific contractual arrangements, and legislative requirements as they apply to wholesale business units. Use of superior customer service skills to deal effectively with difficult or demanding customers. Communication of all relevant information to other parties required inputting into the customer solution and updating all appropriate systems. Diagnosis of simple causes of service difficulty and resolution of the difficulty in the first point of contact if achievable. Negotiation with process partners to achieve desired outcomes for customers. Maintenance of a high level of knowledge of products in relation to service difficulties. Maintenance of a high level of knowledge and skill in all relevant systems required. Show less

Sydney, Australia

Maintenance of office equipment, supplies, filing and administrative records. Provision of administrative support to staff. Administration of the Scheme’s client and contacts database. Response to requests for information from the general public, by telephone, e-mail, fax or the internet. Accountability as a Receiver of Public Monies for public funds received on behalf of the Scheme and their processing and banking. Control of the Scheme’s Souvenir locker, including the processing of… Show more Maintenance of office equipment, supplies, filing and administrative records. Provision of administrative support to staff. Administration of the Scheme’s client and contacts database. Response to requests for information from the general public, by telephone, e-mail, fax or the internet. Accountability as a Receiver of Public Monies for public funds received on behalf of the Scheme and their processing and banking. Control of the Scheme’s Souvenir locker, including the processing of orders, reporting and stocktaking. Supervision of volunteer and casual staff when engaged. Show less

Townsville, Australia

A predecessor organisation to the Australian Sports Anti-Doping Authority (ASADA), ASDA was charged with the education, deterrence and detection of the use of banned substances in elite and specified sports.Collection and processing samples for later analysis by the laboratory, with strict adherence to sample collection policies and procedures. Development of working relationships with sporting bodies and individuals. Liaison with Drug Control Officials and Sports officials. The… Show more A predecessor organisation to the Australian Sports Anti-Doping Authority (ASADA), ASDA was charged with the education, deterrence and detection of the use of banned substances in elite and specified sports.Collection and processing samples for later analysis by the laboratory, with strict adherence to sample collection policies and procedures. Development of working relationships with sporting bodies and individuals. Liaison with Drug Control Officials and Sports officials. The fostering of behaviours consistent with ASDA’s values. Provision of Administrative support to Drug Control Officials as required. Show less

Townsville Area, Australia

Coordination of ambulance and patient movements. Receipt and actioning telephone messages and requests for assistance. Operation of the radio communications system, Computer Aided Dispatching System and other technologies. Maintenance of an operational log. Liaison with other service providers. Preparation of operational statistical data. Communications training. Communication with distressed callers requiring assistance.

Townsville, Australia

Operation of the projection, audio and ancillary equipment. Provision of high level of customer service for a wide spectrum of customers, both in person and over the telephone. Maintenance of a log of films screened, attendance figures and the preparation of statistics from this as required by management. Use of the public address system to introduce films, welcome groups and crowd control. Operation of emergency system shutdown and theatre evacuation procedures for public safety in the… Show more Operation of the projection, audio and ancillary equipment. Provision of high level of customer service for a wide spectrum of customers, both in person and over the telephone. Maintenance of a log of films screened, attendance figures and the preparation of statistics from this as required by management. Use of the public address system to introduce films, welcome groups and crowd control. Operation of emergency system shutdown and theatre evacuation procedures for public safety in the case of an incident. Routine maintenance and cleaning on daily, weekly, and monthly basis as per IMAX service manual. Monitoring and replacement 15kW projection lamps in accordance with strict safety guidelines, and inspection and maintenance of the ballistic safety jackets, goggles and face shields at intervals specified in the IMAX service manual. Inventory control of spare parts and assemblies held on the premises. Assist IMAX technician at quarterly service / inspections and at emergency breakdown callouts. Coordination of the shipment of parts, films and promotional material with domestic and international shipping companies. Inspection of film quality status at regular intervals and maintenance and storage of library prints as specified in the IMAX service manual. Show less

Undergraduate Certificate, Occupational Health And Safety

HHAS201 Work Health and Safety, Credit HHAS210 Introduction to WHS Risk Management, High Distinction HHAS235 Productivity and Design.

Cert Iv, Training And Assessment (Tae40116)

Diploma, Leadership And Management

Diploma, Quality Auditing

Work Health And Safety

Automotive Restoration

Fire Protection

Cert I, Maritime Studies

Cert I, Transportation And Materials Moving