John Molitor Email & Phone Number

Madison, Wi, Us

■ Primary line of support for multiple EMR applications serving several large healthcare organizations■ Serve as customer champion: solve issues, guide proactively, coordinate with QA and R&D teams at Epic to investigate and resolve code issues to customer’s satisfaction■ Communicate with customer technical, clinical, and operational leadership to ensure customer happiness and success■ Provide on-site application and project expertise as needed for live and installing Epic customers■ Co-manage projects for customers from an Epic technical/application perspective.■ Read and debug code Epic application code■ Advise on and assist with preparations for regular software upgrades■ Triage code issues for one Epic functional area workgroup to determine severity■ Coordinated mentoring program for mid-sized team■ Mentor multiple new hires formally and informally■ Certified in EpicCare Ambulatory, EpicCare Inpatient Clinical Documentation, Kaleidoscope Ophthalmology, Bones Ophthalmology, Wisdom Dentistry, and Data Courier Epic applications

■ Translate software text from English into Spanish for all patient-facing Epic applications■ Provide peer review of other translators' work

■ Co-coordinate translation of all patient-facing software applications from English into Spanish■ Direct team of over a dozen part-time translators to meet translation deadlines for quarterly software releases and ad-hoc projects■ Serve as a primary point of contact for customer inquiries or feedback regarding Spanish translation■ Oversee Spanish quality improvement initiatives

■ Handled materials purchasing and all related daily communications with key suppliers of international industrial distributor■ Built expertise in account management, inventory planning, internal project management, and financial & business analysis through rigorous rotational program■ Co-led business trip to São Paulo, Brazil to plan and oversee stock migration to new warehouse

■ Tutored students from middle school to early college and beyond in calculus, statistics, algebra, trigonometry, and geometry in both English and Spanish■ Completed over 2600 individual sessions

Greater Minneapolis-St. Paul Area

■ Assisted with installation, removal, and maintenance of backup liquid propane systems during summers while in college

■ Honor Caddy, 2002-2009■ Rookie of the Year, MHCC, 2001

Evanston, Il

■ Coached at-risk children grades K-2 in reading and literacy-rich activities■ Assisted children with homework in Spanish and English

B.A., Mathematics, Spanish

Activities and Societies: Campus Crusade for Christ Elective concentration in Economics

Certificate, Urban Education