Installed, maintained and repaired high-speed Internet, networking, videoand phone service for residential customers, conforming to quality, security and safety guidelines set by OSHA, FCC and internal quality control standards• Utilized equipment to analyze and troubleshoot technical problems• Worked with network router interfaces to set up change and troubleshoot home networks, as well as small business to get them back online in a timely fashion.• Conducted various tasks with windows including software removal and additions, in addition to hardware installation AMD troubleshooting. • Provided customer with information and end-user education on productsand services• Ability to develop a personal rapport with customers that reinforce decisionto use the brand• Provided advise, support and assistance to team members and end users• Tested and packaged equipment to ensure quality products were beingprovided to customers