Managed a caseload of up to 50 matches at a time using Salesforce CRM software. Completed match support contacts (MSCs) and surveys in a timely manner to meet BBBSA quality, compliance and child safety standards. Conducted virtual interviews, completed assessments, and matched awaiting children with mentors on a best-fit basis. Enrolled, facilitated, and supervised mentors and children in a bi-weekly virtual mentoring program to help children build reading comprehension skills.Partnerships: Formed a partnership with Boys and Girls Club of Immokalee to enable volunteers to mentor middle school-aged children virtually in the underserved community of Immokalee, FL. Collaboration: Collaborated with BBBS of the Sun Coast team members to assist in the enrollment and matching of Collier County mentors and children/volunteers. Assisted and facilitated in-person match and volunteer activities such as holiday parties and special fundraising events. Enablement: Served as the sole mentor manager in the Collier County office during a period of staff transition while continuing to make matches and maintain safety and quality standards.

Assisted in fulfilling customer orders for tickets and wristbands placed via digital storefront. Served customers in-person, online via chat, and over the phone to assist with order placement in an accurate and efficient manner. Maintained standards for quality, safety, and production while coordinating with TA staff to suit customer needs. Collaboration: Assisted TA staff with order fulfillment through printing, packaging, organizing, and calling customers to ensure timely and accurate delivery of shipments.

Oversaw intake of volunteers and children for BBBS of the Sun Coast and its 9 office locations. Completed semi-annual database reports to analyze intake times and discuss intake efficiency. Provided support to staff regarding database and technology concerns. Facilitated the volunteer and child enrollment process by scheduling interviews, calling references, completing background checks, and distributing fingerprint results to agency staff for incoming volunteers.Partnerships: Coordinated with various local, state, and federal law enforcement agencies to maintain Level II background check standards in compliance with BBBSA safety protocol for volunteers.Collaboration: Collaborated with BBBS team members agency-wide to assist in the screening and interpretation of background checks for volunteers throughout the enrollment process.Enablement: Measured outcomes for efficiency through reporting data exported to Excel to determine intake times in AIM CRM software.