John Moon Email & Phone Number

• Run internal alignment meetings and external client-facing meetings.• Create Job Aids and Training Videos using Camtasia software to ensure understanding and standardization across all company facilities.• Ability to have a complete understanding of the functionality of our WMS and its effects on our internaland external clients.• Review and prioritize the support queue on a daily basis.• Assist with migrations from legacy WMS to new WMS.• Support operations teams during new implementations and migrations, including traveling to facilities.• Ensure projects are kept up to date on assigned project management tasks.• Document changes in scope or non-SOP compliant requests for projects and migrations.• Ability to test new system updates, locate any potential problems, and aid in solving theseissues prior to them rolling out.• Ability to lead and train.• Ability to drive positive results remotely.• Able to work under pressure to achieve deadlines & targets.• Focus on the impact of continuous improvement on the system and processes.

Elizabeth, Nj

• Oversees all daily operations of 75,000 square foot TSA certified 3PL warehouse (10 + accounts) currently operating at 130 percent capacity in only two years’ time• Works closely with import and export teams to organize all appointment-based container drop-offs and unloading based on time sensitivity • Coordinates and delegates daily workflow for a 10 person warehouse team including pick/pack, container unloads, transfers, appointment-based LTL and TL pickups and drop-offs, etc.• Works closely with branch manager and corporate during the new client onboarding process to assure a smooth transition from their prior warehouses to ours by creating, implementing, and executing SOP’s with 100% accuracy • Performs weekly, monthly, or yearly cycle counts to assure inventory accuracy• Well-versed in Cargowise and Desposco WMS systems to maintain all inbound PO’s and organize all outbound SO’s• Executes all monthly customer billing including storage, receiving, outbound, and all special projects as per customer requests based on individual pricing sheets • Interface daily with clients to troubleshoot issues and ensure complete satisfaction for all inbound/outbound orders• Routes all company assigned LTL/TL loads assigned by customers based on cost and time sensitivity as well as daily tracking/tracing until delivery confirmation achieved• Develops strong relationships with various vendors to service the warehouse needs (temp labor, safety, machine maintenance, supplies, etc)• Train the trainer certified• Certified in forklift, reach truck, and cherry picker machinery

Elizabeth Nj

• Oversees all daily operations of 75,000 square foot TSA certified 3PL warehouse (10 + accounts) currently operating at 130 percent capacity in only two years’ time• Works closely with import and export teams to organize all appointment-based container drop-offs and unloading based on time sensitivity • Coordinates and delegates daily workflow for a 10 person warehouse team including pick/pack, container unloads, transfers, appointment-based LTL and TL pickups and drop-offs, etc.• Works closely with branch manager and corporate during the new client onboarding process to assure a smooth transition from their prior warehouses to ours by creating, implementing, and executing SOP’s with 100% accuracy • Performs weekly, monthly, or yearly cycle counts to assure inventory accuracy• Well-versed in Cargowise and Desposco WMS systems to maintain all inbound PO’s and organize all outbound SO’s• Executes all monthly customer billing including storage, receiving, outbound, and all special projects as per customer requests based on individual pricing sheets • Interface daily with clients to troubleshoot issues and ensure complete satisfaction for all inbound/outbound orders• Routes all company assigned LTL/TL loads assigned by customers based on cost and time sensitivity as well as daily tracking/tracing until delivery confirmation achieved• Develops strong relationships with various vendors to service the warehouse needs (temp labor, safety, machine maintenance, supplies, etc)• Train the trainer certified• Certified in forklift, reach truck, and cherry picker machinery

• Primary contact for handling daily inbound and outbound freight for a major pharmaceuticalcompany.• Utilized multiple carriers daily based on specific factors including: weight, time sensitivity, and location.• Utilized the company’s TMS system to enter and track all orders, assuring information was entered correctly and in a timely fashion.• Provided exemplary customer service via phone and email, assuring orders were processed quickly and all questions were answered professionally and knowledgeably. • Monitored the status of 25+ shipments daily to guarantee they arrived at their destination on scheduled dates.• Audited all invoices for discrepancies to assure initial quotes were accurate.• Fielded multiple quotes with truckload carriers on truckloads to assure the best price for all orders was attained.• Invoiced all orders in a timely fashion to assure additional late charges or account suspensions were not incurred.• Served as a backup for colleagues in their absence.• Created SOP’s on navigating TMS system.• Worked closely with Branch Manager to investigate potential issues with the account to limit the amount of errors.

South Plainfield Nj

• Directly managed daily warehouse operations and delegation of a ten worker staff including thedispersing, auditing, and packing of every order.• Maintained daily item manifest to assure proper replenishment of inventory.• Worked directly with warehouse manager to coordinate daily routes of four delivery trucksefficiently based on freight, time sensitivity, and location, often including second and third runs.• Trained all incoming employees.• Unloaded incoming freight, assuring all pieces were accounted for and in good condition.• Assured friendly and efficient customer satisfaction for all pickups.• Processed all UPS and LTL pickups based on weight and time sensitivity.• Worked directly with customer service to investigate and resolve all potential shortages.• Assured incoming and outgoing inventory transfers for the other four IMC branches were loaded100% complete and efficiently.• Processed all customer returns.• Responsible for all corrective action of warehouse workers and drivers.• Operated a forklift.• Responsible for properly completing all end of day paperwork.

Somerset Nj

• Worked directly with warehouse manager to assure the orders of 45+ employees were completed quickly and efficiently.• Organized domestic and foreign freight pickups with multiple carriers daily based on specific factors including: weight, time sensitivity, and location.• Oversaw and assisted the invoicing department.• Created a manual for new hires on how to navigate the company’s order processing software.• Created customs paperwork for foreign orders going to Canada, Puerto Rico, South America, Asia, and Russia.• Developed and maintained daily log of order shortages.• Worked closely with customer service department to investigate complaints and correct potential issues in order to maintain a high level of customer satisfaction.• Created a spreadsheet that maintains the company’s daily delivery log for customers throughout the New Jersey, Manhattan, and Long Island areas.• Assisted in processing 150+ daily UPS orders.

Lodi, Nj

Maintained overall efficiency of prepping, scanning and quality control aspects of all sensitive and high level document capture and conversion projects.• Trained and provided orientation for employees, mentoring new employees as necessary in order to maximize their knowledge, productivity, and efficiency.• Supplied Paychex payroll systems with timesheets and personnel information to ensure timely and accurate payroll.• Processed and arranged forms such as W-4, I-9, applications, direct deposit, corrective action, and benefits.• Assisted in employee recruitment activities such as hiring, interviewing, and orientation.• Helped develop a Sales and Telemarketing Training Manual.• Coordinated with and provided status reports to the General Manager and clients to assure accurate and timely completion of the project

Branchburg Nj

• Worked directly under store manager of high volume store to maintain overall efficiency of sales• Processed all shipments to maintain designated shrink goal.• Ensured accuracy of timesheets and oversaw that payroll was processed in a timely manner.• Oversaw all visual marketing tools and merchandise flow plans to coincide with corporate model.• Managed all hiring, training, disciplinary action, and firing of associates.• Created and maintained weekly schedule for all employees under my supervision.

• Oversaw all daily operations and goals as a holiday store manager in Short Hills.• Raised store UPT in Short Hills from 1.50% to 1.76% in 3-month time frame.• Maintained a store shrink goal of 3%, in compliance with company standard.• Recruited, trained, and hired for multiple store locations.• Controlled all costs such as payroll, budgeting, and supply requisitions.• Created and maintained weekly schedule for all employees under my supervision.• Ensured proper execution of all marketing and visual merchandising programs.• Trained on all procedures with Area Manager and District Manager for overall effective workflow and store results.• Oversaw and performed satisfactory customer service duties.