John Moore Email & Phone Number

Huntsville, Alabama, United States

Provide on-site tier 2 desktop and network support to team members and line-side machinery.Support of devices such as laptops, desktops, tablets, handheld barcode scanners, Zebra label printers, and other proprietary technology.Layer 1 and 2 support of Cisco network equipment Administration of Active Directory and 0365 for all user and end-user system.

Huntsville, Alabama, United States

• Cisco Networking - Configuring and deployingCisco Poe/non Poe switches and APs
• Cisco Meraki - Configure and deploy cisco Meraki equipment to over 50+ facilitiesDesktop and laptop remote supportPC and laptop Imaging and configuration to meetbusiness standards using WDSPrinter installation and.
• Installing and removing software
• Software upgrades and installation
• DNS, DHCP, and Active Directory maintenance
• Setting up email on mobile devices

Huntsville, Alabama, United States

• Customer Support: Provided assistance to end-users who are facing issues with internet services, VoIP, or other telecom-related services. This included both residential and business customers.
• Connectivity Issues: Troubleshooting problems related to internet connectivity, such as slow speeds, dropped connections, or inability to connect to the network. This involved resetting equipment, checking modem/router.
• Hardware and Equipment Issues: Supporting customers with technical problems related to their devices, such as modems, routers, or other communication hardware. This included guiding users through setup or.
• VoIP Troubleshooting: Provided VoIP services, and assisted with troubleshooting voice services, including call quality, connection problems, or configuration issues with VoIP phones.
• Account and Service Verification: Verifying that customers have active services and ensuring that the correct configurations are in place for the services they are subscribed to. This can involve checking service.
• Remote Assistance: remotely access customer systems or guide them through the process of diagnosing and resolving technical problems, often through step-by-step instructions or remote support tools.

Huntsville, Alabama, United States

• Assist with Billing Issues: Help customers understand their bills, explain charges, process payments, and assist with any discrepancies.
• Handle Account Management: Assist customers in managing their accounts, including plan changes, adding/removing lines, and updating personal information.
• Resolve Service Issues: Help troubleshoot problems with mobile service, such as dropped calls, slow data, or network connectivity issues.
• Provide Support for Devices: Guide customers through basic troubleshooting steps for their phones, such as resetting the device, resolving app or software issues, or offering information on repairs and warranty claims.
• Manage Upgrades and Plan Changes: Help customers upgrade their devices or switch to new service plans that better suit their needs.
• Sell Phones and Plans: Assist customers in choosing the best phone or data plan for their needs, explaining features, and offering promotions or discounts.

Huntsville, Alabama, United States