John Moore Email & Phone Number

Huntsville, Alabama, United States

Provide on-site tier 2 desktop and network support to team members and line-side machinery.Support of devices such as laptops, desktops, tablets, handheld barcode scanners, Zebra label printers, and other proprietary technology.Layer 1 and 2 support of Cisco network equipment Administration of Active Directory and 0365 for all user and end-user system objects.Facilitate ordering of any IT-related equipment.Occasional assistance to the Collaboration team to troubleshoot and repair issues with the Crestron AV equipment in the larger Conference rooms.Some small Project Management, working as a buffer between outside vendors and inside engineers for IT-related projects.

Huntsville, Alabama, United States

Cisco Networking - Configuring and deployingCisco Poe/non Poe switches and APs• Cisco Meraki - Configure and deploy cisco Meraki equipment to over 50+ facilitiesDesktop and laptop remote supportPC and laptop Imaging and configuration to meetbusiness standards using WDSPrinter installation and trouble shooting• Installing and removing software• Software upgrades and installation• DNS, DHCP, and Active Directory maintenance• Setting up email on mobile devices• Managing telecommunications via Avaya IP phone system• Purchasing all IT equipment and keepingorganized lists of current stock• Keeping track of work completed via Infraticketing system• Administration duties such as documentation forprocedures, keeping stock organized and labeled, and filling out proper paperwork for new user setupsKeeping network workstations and servers updated with the latest windows and antivirus updates• Project Administration• SQL DB programming

Huntsville, Alabama, United States

• Customer Support: Provided assistance to end-users who are facing issues with internet services, VoIP, or other telecom-related services. This included both residential and business customers. • Connectivity Issues: Troubleshooting problems related to internet connectivity, such as slow speeds, dropped connections, or inability to connect to the network. This involved resetting equipment, checking modem/router configurations, or verifying service outages.• Hardware and Equipment Issues: Supporting customers with technical problems related to their devices, such as modems, routers, or other communication hardware. This included guiding users through setup or troubleshooting faulty equipment.• VoIP Troubleshooting: Provided VoIP services, and assisted with troubleshooting voice services, including call quality, connection problems, or configuration issues with VoIP phones.• Account and Service Verification: Verifying that customers have active services and ensuring that the correct configurations are in place for the services they are subscribed to. This can involve checking service status and helping customers manage their accounts.• Remote Assistance: remotely access customer systems or guide them through the process of diagnosing and resolving technical problems, often through step-by-step instructions or remote support tools.• Network Troubleshooting: Identifying issues with local or external networks, including diagnosing whether problems are related to customer-side issues (equipment, wiring, etc.) or service provider outages.• Escalation to Higher-Level Support: If issues are too complex for immediate resolution, I escalated problems to specialized technical teams for further investigation or resolution.

Huntsville, Alabama, United States

• Assist with Billing Issues: Help customers understand their bills, explain charges, process payments, and assist with any discrepancies.• Handle Account Management: Assist customers in managing their accounts, including plan changes, adding/removing lines, and updating personal information. • Resolve Service Issues: Help troubleshoot problems with mobile service, such as dropped calls, slow data, or network connectivity issues.• Provide Support for Devices: Guide customers through basic troubleshooting steps for their phones, such as resetting the device, resolving app or software issues, or offering information on repairs and warranty claims.• Manage Upgrades and Plan Changes: Help customers upgrade their devices or switch to new service plans that better suit their needs.• Sell Phones and Plans: Assist customers in choosing the best phone or data plan for their needs, explaining features, and offering promotions or discounts.

Huntsville, Alabama, United States