- Lead the transition of the entire organization to working from home since March 2020. Developed best practices across the breadth of remote work supporting the health of the organization throughout the COVID-19 pandemic.- Leads the Microsoft 365 adoption strategy across the organization through documentation, video creation, and live-streaming events.- Partners with organizational stakeholders and business relationship managers to deliver Microsoft 365 roadmap updates, consultation on platform capabilities, and maintain competitive analyses between Microsoft 365 and other products.- Leads the organization’s internal Microsoft 365 Champions program.- A top participant in the Microsoft Teams TAP100 program. Performs technical validation of dozens of features, assists with certification of Microsoft Teams Certified devices through technical testing and validation, and provides feedback directly to the Teams product group and OEM vendors.- An active member of the Microsoft Stream Advisors customer community providing direct feedback to the Microsoft Stream product group and advising peer organizations in the program.- An active member of the Microsoft Yammer customer community providing direct feedback to the Yammer product group and contributing to the Enterprise Social Networking industry at large.- An active member of the Microsoft MVP community contributing to thought leadership in the Microsoft Tech Community through content creation and conference speaking. Works closely with Microsoft product groups to provide feedback and regularly advises peer organizations in the IT industry.

- Deployed, configured, and supported Microsoft Office 365 for >30,000 employees. - Deployed Microsoft OneDrive as the enterprise sync-and-share solution for >30,000 employees, replacing the organization’s legacy backup solution.- Designed and implemented a OneDrive adoption plan and deployed Known Folder Move to drive OneDrive usage by >90% of employees.- Configured, deployed, supported, and drove the adoption of Microsoft Teams since initial public preview to monthly use by >98% of employees.- Deployed Microsoft Yammer, replacing the organization’s legacy ESN solution, and drove adoption to monthly use by >84% of employees.- Created and regularly taught ‘Mastering Office 365’ classes for Microsoft Teams, Yammer, SharePoint, OneDrive, and Power Automate to educate thousands of employees on best practices using the Microsoft 365 platform.- Deployed Microsoft Teams meetings, chat, and live events to all employees, replacing the organization’s legacy meeting and chat solutions in just 6 weeks.- Deployed a self-service live event model across the organization in which any employee can leverage Microsoft 365 Live Events in Microsoft Teams, Yammer, or Microsoft Stream. Drove adoption of live events across dozens of organizations including Sales, HR, Fitness Centers, Consulting, Engineering, and IT.

- Designed, deployed, upgraded, and supported VMware Lab Manager and vSphere as a self- service virtualized Cloud Labs environment for all employees.- Designed, deployed, upgraded, and supported a Virtual Desktop Infrastructure solution built on Citrix XenDesktop, Netscaler, and VMware vSphere for over 11,000 employees. - Developed and implemented a strategy for using Citrix Provisioning Services to ingesting Cerner Millennium code builds and automate refreshing test environments for the engineering organization every 3 hours.- Migrated the entire VDI environment between physical data centers.- Facilitated onboarding over 6,000 new employees from an acquisition in a single day on Citrix XenDesktop virtual desktops as their primary corporate devices.- Designed and developed a client facing VDI solution built on the Citrix XenDesktop, Netscaler, and VMware vSphere products.- Architected and deployed Citrix XenMobile to manage over 20,000 employee mobile devices and applications.- Architected and deployed Citrix ShareFile as the primary file sync-and-share solution for over 5,000 employees.

- Partnered with Apple enterprise sales team and business stakeholders to execute a Mac device pilot to develop processes for supporting Mac devices in an enterprise environment. - Designed and implemented a strategy to integrate Mac devices into the corporate network to be used as employee primary devices for over 300 of employees.- Architected and deployed the Jamf Casper Suite to image, manage, and support Mac devices for all employees that chose a Mac option.- Deployed numerous Mac software products and operating system upgrades using the Jamf Casper Suite.- Pioneered the use of the Jive enterprise social networking platform as a user-facing support and adoption forum for employees.

- Researched and implemented bug fixes for Cerner PharmNet software solution. - Participated in on-site client conversion to Cerner Millennium applications. - Utilized various web development tools to accomplish business tasks.

- Researched and developed business management tools for the Sales organization. - Collected and collated data to assist with fiscal quarter-end forecasting. - Implemented a custom web-based client information system for field-based sales employees.- Maintained and supported custom web-based client information system remotely while attending university.