• Leads team of 5 business analysts and senior analysts in designing workflow for insurance disputed accounts.• Interviewed, hired, and trained 4 of 5 analysts on my team to meet company standards.• Represents the denials pillar in all projects and updates to our workflow in company-wide meetings.• Concurrently prioritizes, completes and delegates JIRA tickets and projects concerning workflow for denial, legal, and government audit accounts.• Designed workflow automation to… Show more • Leads team of 5 business analysts and senior analysts in designing workflow for insurance disputed accounts.• Interviewed, hired, and trained 4 of 5 analysts on my team to meet company standards.• Represents the denials pillar in all projects and updates to our workflow in company-wide meetings.• Concurrently prioritizes, completes and delegates JIRA tickets and projects concerning workflow for denial, legal, and government audit accounts.• Designed workflow automation to enable account migration to automated appeal writing software.• Conceived and implemented monitoring dashboards utilizing SQL queries to streamline and clean up accounts.• Develops weekly analysis reports customized for senior leadership detailing team’s Jira tickets and projects.• Reviews, tests, approves and submits workflow updates created by the team’s analysts while ensuring these updates align with company’s overall strategic goals.• Learned and became highly proficient in multiple programming and database systems including AS/400, SQL, and a proprietary workflow program Accel.• Go-to point of contact for senior management, operations teams and various analysts. • Establishes and fosters relationships with key members of various teams within in Conifer to continually improve processes vital to increasing productivity and overall customer satisfaction.• Researches accounts and workflow difficulties daily to resolve operations issues and reduce associated downtime. Show less

Took full ownership of assigned workflow.Mentored and trained new analysts on workflow, SQL query, and JIRA ticket completion.Owned and completed large scale projects by designing workflow and resolving requests made.Created visual dashboard standard using SQL and Excel that is used by senior leadership

Researched account issues and solved JIRA tickets using SQL query and workflow designCompleted projects using large data sets relating to assigned workflow

 Coordinated and planned space aboard 3 weekly steamship vessels to meet allocation set by Vessel Captains. Generated bookings to both meet customer needs and US Customs regulations. Compiled and finalized vessel filings to meet EU, Japan, and Canada filing regulations. Assisted internal and external contacts with any Seattle, New Orleans, Houston, and Jacksonville port issues.

 Responsible for 60+ accounts and clients at any point in time. Traveling to over 50 clients to lead launch projects and conduct in person trainings.  Selected to oversee in person consultations led by new hires.  Increasing monthly recurring revenue by launching 20 new accounts a month.  Obtaining $8000 of monthly recurring revenue from current client upsells. Resolving complaints and issues from clients professionally and quickly.

Managed Concession volunteers, handled finances for festivals