• Spearheaded the establishment of a new standard for lower extremity care and patient experience at Beyond Podiatry in a multi-state, multi-site healthcare services operation.• Provided practitioners with advanced tools and critical insights to deliver exceptional patient care.• Achieved a significant increase in patient satisfaction and operational efficiency through innovative strategies and leadership.

We partner with independent primary care practices and equip them with integrated on-the-ground extended care teams, analytics, and expertise in value-based care models so they can be rewarded for great senior care, stay independent, and spend more time focused on patients. We partner with independent primary care practices, equip them with integrated on-the-ground extended care teams, analytics, and expertise in value-based care models so they can be rewarded for great senior care, stay independent, and spend more time focused on patients.

Provide Leadership & Strategic Guidance in Business, Program, and Operations Management within the Healthcare, Hospitality, and Information Technology Industries to help develop more effective operations.Projects include- Value-Based Care PCP start-up building infrastructure and financial modeling- Vendor contract negotiations- Review and led a team to revise new worldwide operational standards for Hyatt Hotels and Resorts- Develop overall brand standards for existing and new hotels- Develop an opening hotel branding initiative - Research and lead brand foundation development for multiple brands - Assist in developing a health exchange platform for medical practices- Manage third party Vendor Relations on multiple projects- Sales Process Improvement- Customer Segmentation and Targeting- Channel DevelopmentRecent clients: PreferCare, Hyatt Hotels and Resorts, AgileSDE.com, Weil Foot and Ankle Institute and Surgery Center, Orthofix International

SeniorWell is a pioneer start-up in on-site healthcare, providing podiatry, audiology, dentistry, and optometry services to senior communities nationwide. Spearheaded the establishment of a new standard of care and patient experience in a multi-state, multi-site healthcare services operation.

Experienced Leader in Medicare Advantage, Value-Based Care. Responsible for Operations of multiple Medical Centers in the Virginia Market. Lead quality management and performance improvement initiatives and develop medical cost controls with full P&L responsibilities over all sites. Charged with instilling positive employee culture of high values and productivity. - Advanced to Market Lead resulting in increased responsibilities and accountabilities. Work closely with corporate leadership to evaluate and ensure continued success in the Virginia market- Developed customer service initiatives to deliver 5 star, VIP healthcare- Member of physician recruiting team- Developed and introduced a new structure to include site “General Managers” - Developed Community Paramedic Program - Increased employee NPS by 54% in the first year- Managed multiple insurance contract negotiations- Collaborated with Humana, Anthem, and Molina state President to develop growth strategies for the Virginia market

Led development and strategy of SaaS platform for medical practices, managed budget and cash flow, generated new revenue streams, and developed P&L statement reports. Identified and capitalized on new growth opportunities through market analysis and product/brand development. Established relationships with national and international medical organizations to maintain visibility with those organizations as well as develop and maintain relationships with key executives at medical practices and groups across the country. Designed, planned, and implemented product sales, seminars, marketing events, and campaigns at national trade shows to increase product awareness, market share, and profitability. Oversaw development of e-commerce platform production, web development, and analytics management. Performed all budgeting, cost controls, P&L responsibilities, and inventory management. Built productive sourcing relationships across North America, maintained high service levels, and service recovery procedures.  Successfully grew business to profitability and manifested the successful sale of the company to a large corporation and ensured continued prosperity to successors by training new and existing employees in best-practice operations through a period of post-acquisition transition. Negotiated national purchase agreements with multinational manufacturers, partnership agreements with national medical organizations, and multiple vendor and technology agreements. Grew customer base to over 1,600 physicians in 600+ practices. Created and presented marketing campaigns at international, national, and regional industry trade shows. Chaired seven-member Board of Directors and conducted quarterly/annual meetings.

Provided fiscal, strategic, and operational leadership, reporting directly to CEO/Founder. Led strategic direction with full responsibility of P&L Management, financial analysis, and the re-engineering of operational and technology programs, including long-range planning and IT development processes. Directed regulatory compliance, led quality management, and performance improvement initiatives for entire Institute. Focused on utilization review, risk and quality management, performance improvement, surgical center regulations, website development, and electronic medical record implementation. Planned expansion, conducted due diligence on takeover prospects, and directly managed M& A finalization. Secured real estate rights, negotiating, and orchestrating multiple office leases and office build-outs, reviewed architectural and structural plans and handled all construction walkthroughs during and post-construction. Strategically grew operation from 6 to 15 Surgeons while increasing revenues from $3M to $8M.  Eliminated backlog of accounts receivable recouping over $500K in payments, implemented financial control through analysis of back-office accounting system, and drove timeliness and accuracy improvements.  Redesigned several internal organizational policies/procedures, SOP, and structure by reassessing staffing needs, implementing a formal performance review program, introducing best practices, and developing standard operating procedures plan for Joint Commission accreditation.

HOTEL MANAGERDEVELOPMENT TEAMSENIOR EXECUTIVEDIRECTOR OF OPERATIONS (ROOMS EXECUTIVE AND FOOD & BEVERAGE DIRECTOR)OPERATIONS MANAGERCORPORATE MANAGEMENT TRAINEEPromoted rapidly to a series of increasingly responsible positions over thirteen years. Held Senior divisional position responsible for leading 25 Executive Assistant Managers/Director of Rooms at 25 hotels in $500M Central Division. Reported directly to Corporate Senior Vice-President and Managing Director, assisting in operational organization and planning and performance measurement criteria for hotels nationwide. Member of Corporate Office senior executive team to drive strategy and growth for division and company. Involved in development of companies’ flagship hotel and was selected as a charter Executive Committee member to establish best practices, room design, oversee construction, and implement standard operating procedures for the world renowned Park Hyatt brand.  Managed $80M division P&L statement and increased revenues in the division by $10M during tenure.  Instrumental in reducing costs and developing creative solutions to increase revenue and overall profit growth.