John Mosca Email & Phone Number

Servicing various Network Devices & Cisco UCS

Framingham, MA

Perform Moves/Adds/Changes, Cut-overs, Cabling, Installations, Trouble-shooting, and Repair of various equipment at multiple Comcast Head-ends/Data-centers

Greater Boston Area

Greater Boston Area

• Field Service Engineer, providing On-call service for Cisco UCS equipment and Cisco Routers and Switches. Championed top-notch end-user service and customer satisfaction by meeting target goals, quickly resolving.
• Provided onsite "hands and eyes" support to remote Cisco Support and Customer NOC Teams while repairing and installing Cisco UCS Servers, routers, switches, and related equipment.
• Liaison for remote International Cisco and Dimension Data Dispatch Teams, coordinating and updating call tickets for equipment repairs and installations.

Watertown, MA

• Championed top-notch end-user service and customer satisfaction by meeting target goals, quickly resolving issues encountered during network/IP device installation and troubleshooting. Supported team members in.
• Guided remote Orange Business Services’ network implementation teams for onsite installs and repairs related to Cisco routers, switches, Telco circuits, extended wiring, and various network/IP equipment.
• Point person in helping team members troubleshoot and fix individual issues with Amp application for call management before its replacement by GCAS.
• Liaison for remote International Support and Dispatching teams, assisting in coordination and update call dispatches, network migrations, network equipment installations, and repairs.

Wakefield, MA

• Choreographed all onsite project delivery, ensuring alignment with outlined requirements and deadlines. Partnered directly with OBS, supporting team members on multiple call management applications. Facilitated OBS by.
• Exhibited broad knowledge in completing installations, cabling, and repair of network equipment at several corporate Point-of-Presence sites.
• Spearheaded multiple physical plant maintenance as well as collaborated with several vendors for Telco, electrical, UPS/battery, and generators for PMs and repairs.
• Ensured high performance through maintenance of network, Telco, radio equipment, PCs, peripherals, and boarding pass/bag-tab printers for various airlines at multiple airports across New England.

Concord, MA

Customer Support via telephone/remote access, as well as customer site visits. Troubleshot and maintained OS, network, application software, email and hardware. Lead point-of-contact for VPN accounts and issues. Responsible for maintenance of positive customer relations.

Needham, MA

Installation, preventive maintenance, troubleshooting and repair of personal computer hardware, software, and peripherals. Responsible for phone support as well as handling on-site trouble calls, while affirming positive customer relations. Maintained on-site service contract obligations with accounts such as Liberty Mutual, Reebok, and Sybase, Inc., for ~.

Certificate Of Proficiency With Honor, Computer Service Technology, Certificate

Bachelor Of Science (B.S.), Theater Arts

Activities and Societies: Performed in various plays, also worked as part of Lighting, Costume, and Set Crews

Liberal Arts And Sciences/Liberal Studies