Independent Contractor – Philadelphia Area (1999, 2005-2013) Provide technical and administrative support to companies and individuals.Excel/VBA development, second level customer support, PC tune ups, hardware and software support, PC software installation/removal, MAC/OS support, wireless network setup, data backup and restoration, scanner support, general contracting, HVAC installation, shipping and receiving and project management.

Provide technical and administrative services in support of web based retail trade. Duties included account setup, monitoring web traffic, ticket management and resolution and the creation of rebate tickets and providing documentation services as required.

Responsible for the technical and administrative support of a stratus system, which handled all of the incomming and outgoing traffic for a 500 plus trading floor. Duties included account administration, board configuration, hardware support, statistical analysis of the production modules to determine CPU loads, disk I/O loads and page faulting. I was also responsible for creating and maintaining system documentation.

Responsible for the maintenance of an REI data capture transport and peripheral devices. Experience includes hardware/software and maintenance support, program development, forms design, scheduling and managing maintenance cycles, providing technical support to senior management regarding new and existing applications and resolving user issues in a timely fashion.I also led and implimented a conversion effort for the data entry operation from tab equipment and an IBM Series 1 data capture system to the existing REI configuration and provided ongoing support to that unit. I also provided programming support to the IT department on an ad hoc baisis providing sales reports for senior management and led a conversion from REI technology to ScanOptics transport technology

Complete hardware/software support for a 70 terminal data entry operation. Responsible for program development, system health, upgrades and maintenance and resolving operator issues. I also led and implimented the conversion of an overage Cummins Allison data entry system to the current REI configuration