John Mrazek Email & Phone Number

Clermont, Florida, United States

Clermont, Fl

As Senior Project Manager, collaborated with Senior Executives to manage high risk, high visibility project for regulatory and governance projects. Act as Subject Matter Expert (SME) For Program Management and Continual Process Improvement Process for the Corporate Project Management Office of Excellence.

Senior Leader of Operations Technology Group (OPT) responsible for maintaining and enhancing over 4,000 applications in a 24 by 7 environment within the Consumer and Community Banking (CCB) Division to serve over 66 million customers in Banking, Mortgage Banking, Credit Card, e-Commerce, Auto, Student Loan, and Investment Banking services. Directed portfolio of applications, infrastructure, mobile applications, e-Commerce, and regulatory projects within the Operations Technology Group of over 4,000 technologists.Managed program for a regulatory matter requiring attention (MRA) issued by the Office of the Comptroller of the Currency (OCC) and the Department of Justice (DOJ) to address audit and technology deficiencies. Completed program under budget and 5 months ahead of schedule. Managed program for the Telecommunications Consumer Protection Act to meet regulatory and compliancy requirements for outbound dialer calls to customers while leading a global team of 1,200 supporting 40 Business and IT Groups. Completed on schedule and $5.5 million under budget.Established successful partnerships with Executive Management, Legal, Risk, Audit, Human Resources, Business and IT Groups, and external auditors and government entities (i.e. OCC and DOJ) to meet corporate objectives, regulatory, and compliancy requirements. Met or exceeded program and project methodology, compliancy, and audit requirements.Developed and implemented frameworks for Portfolio Management, Program Management, Project Management, Issue / Risk Management and Release Management for Operations Technology Group.

Acted as Senior Service Delivery Manager, Program Manager, and Senior Project Manager.Interfaced directly with the Senior Executives to manage each initiative to exceed or meet goals. Managed complex call center initiatives for the mortgage servicing business of Bank of America to support 14 million mortgage loans and over 600,000 inbound calls per day for customer service and collections.Provided suggestions for process improvements that saved 20% in labor costs and $15 million annually through enhancing methodologies, procurement, resource, and vendor management. Reduced procurement time and delivery of Call Center’s Symon status displays by 4 months.Project initiation and deployment strictly followed Six Sigma DMAIC principles.

As Manager of the Program Management Office (PMO) within the Information Services department of TTI Inc. I created a solid foundation that enabled the project managers to successfully manage and control their projects through all phases of the project lifecycle. I dedicated my time mentoring other project managers and ensuring that the group was using any best practices that would provide benefit.As the Strategic Project Manager, my responsibilities included managing all strategic projects within the Information Services department of TTI Inc. This included all aspects of the software development lifecycle (SDLC) for projects that are managed using Agile, Iterative, and waterfall methodologies. In this role, I manage teams in a matrix organization which include team members from work groups including software development, infrastructure, and quality assurance teams.Established a Corporate Project Management Office (PMO) providing process, tools, and governance to support all IT projects in North America saving over $50 million annually. Solely responsible to manage Strategic (e-Commerce, EDI, Web-based Customer Ordering Site, Supply Chain, Warehouse, and Distribution Management) projects within the Information Technology Division.Mentored project managers to ensure that group was utilizing the framework to successfully deliver software development and infrastructure projects and to comply with governance requirements.Facilitated the IS Steering Committee Meetings to manage the global projects, resources, priorities, issues and risks with Executive leaders in IT, Sales, Distribution, HR and Manufacturing.

Supervised team of 250 members while managing the corporate critical and high priority projects up to $100 million and of varying complexity and risk.Responsible for governance of the program / project management, and process management process while directing resource coordination, and controlling staff utilization.Implemented a matrixed IT resource organization saving $25 million annually.

Responsible for a $30 million budget for 120 full time team members and up to 100 consultants to manage the development and implementations of all Information Technology initiatives.Managed a $250+ million application development effort for electric utility deregulation in the state of Texas for incumbent utility with 4 million customers in Dallas / Fort Worth. Completed efforts on time and $20 million under budget.Managed effort to obtain Capability Maturity Model (CMM) Level 2 certification for entire IT Department.

Education record

Associate’S Degree, Computer Programming And Operations

Education record