John Mucui Email and Phone Number

As an account manager:Demonstrated exceptional skills in project management, client communication, and problem-solving within the logistics domain.Managed a diverse portfolio of key client accounts, ensuring high levels of service and satisfaction.Spearheaded order collection and communication efforts to meet client needs and expectations effectively.Matched transportation solutions to specific client requirements, optimizing efficiency and customer satisfaction.Coordinated fuel and cash advance requests for drivers, maintaining operational excellence and timely delivery.Led training initiatives to ensure driver compliance with customer-specific standard operating procedures (SOPs), enhancing service quality and safety.Oversaw trip management activities, including ensuring all trip prerequisites were in place for successful execution, arranging rescue trucks, and handling incidents to mitigate disruptions.Contributed to the invoicing process by verifying the completion of all trip documentation for accurate invoicing, confirming customer satisfaction and adherence to service standards, and facilitating timely payments to drivers.Conducted trip profitability analysis by reviewing customer pricing, driver rates, and associated charges to maximize profitability.Effectively managed communication with transporters, contributing to improved reliability and efficiency in logistics operations.

As an Operations Associate:Ensured accurate capture of orders on the Amitruck platform and verified that trucks met client expectations.Conducted proper attendance checks for all drivers and ensured compliance with health and safety measures.Handled driver complaints and feedback, coordinating regular driver training sessions to enhance performance.Conducted routine depot visits to supervise the loading and offloading process, ensuring efficiency and adherence to protocols.Provided timely rescue trucks in cases of breakdowns and collaborated with the fueling team to optimize fuel utilization.Prepared incident reports promptly and monitored customer satisfaction levels through regular communication and physical visits.Generated and submitted daily, weekly, monthly, and quality reports to management regarding driver and truck performance.Directed and dispatched drivers to designated locations for loading, delivery, and offloading, ensuring adherence to client requirements.Conducted training sessions for new staff in the Operations Department, overseeing driver onboarding processes, including account registration and route assignments.Collaborated with dispatchers to optimize driver schedules based on workload, availability, and delivery requirements.Monitored driver performance, including schedule adherence, compliance with regulations, and adherence to company policies and procedures.Collaborated with other departments to ensure seamless operations, especially Finance with invoicing and management of fuel

Interned as a Civil Registration Officer:Conducted accurate data entry tasks, ensuring the timely and error-free input of information into relevant databases or systems.Managed the Customer Care desk, providing assistance to clients, addressing inquiries, and resolving issues effectively to ensure high levels of customer satisfaction.Carried out searches of client records, utilizing various databases and tools to retrieve relevant information in a timely manner.Facilitated the digitization process by scanning documents, ensuring the accurate capture and preservation of records in electronic format.Handled administrative duties, including scheduling appointments, maintaining records, and assisting with other office tasks as needed.

A fresh water bottling firm in Mombasa Kenya.As a fresh graduate, I worked as an Office Assistant, doing such:1.Managed office administration tasks to ensure the smooth operation of daily activities.2.Provided driving services as needed, including transporting guests, making deliveries, and running errands.3.Delivered customer service by interacting with clients, handling inquiries, and ensuring prompt order fulfillment.4.Maintained records of daily outgoing goods to track inventory and facilitate logistics operations.5.Represented the company at stakeholder meetings and attended relevant training sessions to stay updated on industry trends and best practices.6.Collaborated with the accounts department to generate invoices and ensure accurate billing for products and services.7.Offered team support by assisting with loading and unloading trucks and filling in for absent staff members as required.