John Munoz Email & Phone Number

North Sydney, Nsw, Au

Receive & Organize materials for future Worley plant projects. Kept track of tools and equipment using Tool Watch CRM platform. Provide monthly reports of tools and equipment issued by employees to management team. Operated forklift to offload & load tools & materials, or transfer materials to the warehouse.

Houston, Texas, Us

Support customers via phone, email, or chat to troubleshoot EDI issues, answer questions, and assist with transactions.Conducted online screen share sessions to comprehend and support customers with their specific business requirements.Collaborated with internal teams (Sales, Connections, Mapping & Compliance) to identify opportunities for process improvement and suggesting enhancements to customer's procedures.Underwent internal training with the ERP team to gain proficiency with the Oracle NetSuite ERP solution.Provided training to colleagues on assisting customers with their ERP transactions, ensuring consistent support across the team.Diagnose and resolve customer issues related to EDI transactions, including identifying errors and implementing solutions.Used in house CRM to maintain accurate records of customer interactions, including documenting issues, resolutions, and customer feedback.

Houston, Texas, Us

Aid customers in generating EDI documents tailored for Dropship and E-commerce enterprises.Provided mentorship and training to onboard new team members, utilizing the latest tools and techniques.Implemented organization within Dicentral’s CRM system to efficiently manage and monitor Service Bureau tickets.Troubleshoot and resolve issues related to EDI document transmission, mapping, and compliance.Provide exceptional customer support by addressing inquiries, resolving issues, and offering guidance on EDI implementation and usage.Flexible to adapt to changes in EDI standards, technology, and customer requirements.Manage multiple EDI projects concurrently, including implementation, testing, and ongoing support.

Calgary, Ab, Ca

Ensured the precision of invoice details and conducted data input within accounting software.Worked closely with various accounting departments to categorize invoices in archived directories.Supported the accounting team by promptly processing invoices slated for same-day dispatch.Participate in month-end closing activities by reconciling accounts payable transactions and preparing reports as required.Support the accounts payable team with any additional tasks or projects as needed to fulfill departmental objectives and organizational goals.