John Munroe Email & Phone Number

Clearwater Florida

Palm Harbor Fl 34684

Ascertaining automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including… Show more Ascertaining automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintaining customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Keeping automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management------------------------------------ Show less

Clearwater Fl

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Provided an elevated customer experience to generate a loyal… Show more Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Provided an elevated customer experience to generate a loyal clientele Show less

Palm Harbor Fl

Customer Service / High level coordinating of Techs, Parts and Customers expectations of Service.Advise customer upon maintenance issues on vehicles and troubleshooting problems.

Tampa/St. Petersburg, Florida Area

Implemented marketing strategies which resulted in 12% growth of customer base.Implemented new processes and systems for improving customer service satisfaction. Point of Contact for Tampa Police Department's Collision work.Earned management trust by serving as key holder, responsibly opening and closing store.

Manama Bahrain / Centcom / Nosc Tampa/ Comusnavcent

Secret Clearance, Logistics in Southeast Asia/ Middle East/ HOALogistics COMUSNAVCENT.

Clearwater Florida

Implemented new processes and systems for improving customer service satisfaction.Part of Toyota Kiason Team.Working Directly with General Manager to raise Customer service level.Customer Service / High level coordinating of Techs, Parts and Customers expectations of Service.Advise customer upon maintenance issues on vehicles and troubleshooting problems.

Clearwater St Pete Airport

Responsible for Fueling Planes and Towing ,stowing and billing.Very Customer Service Oriented , High end Clients private Jets.Work performed as a team in a very timely manner.

Clearwater Florida

Daily Route pickup of cash and coin for Bank's and Buisness. Armed Position, State Certified security and firearm trained.

Clearwater Fl

Primarily I served people who have a car that is temporarily out of reach or out of service, for example travellers who are out of town or owners of damaged or destroyed vehicles who are awaiting repair or insurance compensation. Because of the variety of sizes of their vehicles, we may also serve the self-moving industry needs, by renting vans or trucks, and in certain markets other types of vehicles such as motorcycles or scooters.

Trumbull Ct

New build Construction,Drywall contractor providing Services to multiple builders.Ordering product and having it delivered to job sites.Responsible for Payroll for employees and accounts payable and receivables.

Customer Service Slales Parts, Sales Service Parts

Naval Supply Afloat, Logistics

Activities and Societies: United States Naval Reserves

Education record

Logistics and Supply Afloat.

Computer Operations, Ibm Mainframe Vax

Education record