John Murithi personal email
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John Murithi is a Director Operations and Business Development.
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Customs Clearance SurpevisorDhl Express Jan 2018 - Jun 2019KenyaLead and coach a team of Imports Service Desk ExecutivesPreparing daily and monthly clearance reportsEnsuring timely clearance of shipments and high team performanceCoordinating with colleagues in over 220 countries to facilitate clearance of their shipments -
Key Accounts Imports ExecutiveDhl Express Kenya Ltd Jun 2017 - Dec 2017NairobiClearing customer shipmentsAdvising customers on all customs clearance inquiries
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Claims And Complaints ExecutiveDhl Express Kenya Ltd Oct 2015 - May 2017NairobiResolving all customers claims and complaints.Running the Net Promoter Approach for DHL Express Kenya
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Key Account ExecutiveDhl Express Ltd Jan 2013 - Sep 2015NairobiManaging all shipping needs and resolving all queries for DHL Express Kenya major customers -
CsaDhl Express Ltd Nov 2011 - Dec 2012Coordinating incoming correspondence through phone calls and emails or by attending to walk in customerIdentifying and meeting customer needs through selling and cross selling DHL products and servicesShipment inspection to ensure that IATA regulations are observedLead generation and promoting customer loyalty by offering and delivering customers with value
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Customer Service ManagerFirst Flight Couriers 2010 - 2011NairobiLeading, supervising and generating reports for the customer service departmentEnsuring delivery of exceptional services to client on shipment of exports and importsLiaise with First Flight Couriers International offices to track client’s consignments and ensure that clients are informed on shipment status
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Customer Experience ExecutiveEssar Telecom Kenya (Yu) 2008 - 2010NairobiProviding help and advice to customers requiring Essar Telecom products and servicesInvestigating and solving customers' problems passed over by customer service advisors as well as handle all network related complaintsGenerating weekly reports on the tickets raised and manual credit adjustments on clients’ lines. -
Customer AdvisorBarclays Bank Of Kenya Limited 2007 - 2008MeruIdentifying and meeting customer needsSelling and cross selling BBK products and services
John Murithi Skills
John Murithi Education Details
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Masters Of Business Administration -
Urbaniana UniversityPhilosophy
Frequently Asked Questions about John Murithi
What is John Murithi's role at the current company?
John Murithi's current role is Director Operations and Business Development.
What is John Murithi's email address?
John Murithi's email address is jo****@****ail.com
What schools did John Murithi attend?
John Murithi attended Kenyatta University, Urbaniana University.
What skills is John Murithi known for?
John Murithi has skills like Analysis, Customer Service, Customer Retention, Customer Experience, Customer Satisfaction, Team Leadership, Telecommunications, Call Center, Account Management, Team Management, Team Building, Sales Management.
Not the John Murithi you were looking for?
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John Murithi
Student At Jomo Kenyatta University Of Agriculture And Technology(Jkuat)Looking For Temporary Employment During My Long HolidayNairobi -
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