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John Murithi is listed as Director Operations and Business Development based in Kenya, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for John Murithi.
John Murithi previously worked as Customs Clearance Surpevisor at Dhl Express and Key Accounts Imports Executive at Dhl Express Kenya Ltd. John Murithi holds Master’S Degree, Masters Of Business Administration from Kenyatta University.
John Murithi is a Director Operations and Business Development.
Listed skills include Analysis, Customer Service, Customer Retention, Customer Experience, and 30 others.
A career timeline built from the work history available for this profile.
Kenya
Lead and coach a team of Imports Service Desk ExecutivesPreparing daily and monthly clearance reportsEnsuring timely clearance of shipments and high team performanceCoordinating with colleagues in over 220 countries to facilitate clearance of their shipments
Nairobi
Clearing customer shipmentsAdvising customers on all customs clearance inquiries
Nairobi
Resolving all customers claims and complaints.Running the Net Promoter Approach for DHL Express Kenya
Nairobi
Managing all shipping needs and resolving all queries for DHL Express Kenya major customers
Coordinating incoming correspondence through phone calls and emails or by attending to walk in customerIdentifying and meeting customer needs through selling and cross selling DHL products and servicesShipment inspection to ensure that IATA regulations are observedLead generation and promoting customer loyalty by offering and delivering customers with value
Nairobi
Leading, supervising and generating reports for the customer service departmentEnsuring delivery of exceptional services to client on shipment of exports and importsLiaise with First Flight Couriers International offices to track client’s consignments and ensure that clients are informed on shipment status
Nairobi
Providing help and advice to customers requiring Essar Telecom products and servicesInvestigating and solving customers' problems passed over by customer service advisors as well as handle all network related complaintsGenerating weekly reports on the tickets raised and manual credit adjustments on clients’ lines.
Meru
Identifying and meeting customer needsSelling and cross selling BBK products and services
Masters in Business Education
Quick answers generated from the profile data available on this page.
John Murithi is listed as Director Operations and Business Development.
John Murithi is based in Kenya, Kenya, Kenya.
John Murithi has worked for Dhl Express, Dhl Express Kenya Ltd, Dhl Express Ltd, First Flight Couriers, and Essar Telecom Kenya (Yu).
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John Murithi holds Master’S Degree, Masters Of Business Administration from Kenyatta University.
John Murithi is listed with skills including Analysis, Customer Service, Customer Retention, Customer Experience, Customer Satisfaction, Team Leadership, Telecommunications, and Call Center.
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