Programme Director Salesforce
Current
Jan 2023 - Present
AeroLeads people directory · profile
John Murphy Email & Phone Number
Head of Customer Excellence and Programme Director Salesforce Enterprise Service Enablement
at
NHS Shared Business Services
1 work email found
@mac.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Excellence and Programme Director Salesforce Enterprise Service Enablement
Location
Southampton, England, United Kingdom
Who is John Murphy? Overview
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Quick answer
John Murphy is listed as Head of Customer Excellence and Programme Director Salesforce Enterprise Service Enablement at NHS Shared Business Services, based in Southampton, England, United Kingdom. AeroLeads shows a work email signal at mac.com and a matched LinkedIn profile for John Murphy.
John Murphy previously worked as Programme Director Salesforce at Nhs Shared Business Services and Head of Customer Excellence at Nhs Shared Business Services. John Murphy holds Bachelor’S Degree, Fuel & Energy Engineering from University Of Leeds.
Company email context
Email format at NHS Shared Business Services
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*@mac.com
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Profile bio
About John Murphy
John is a highly experienced Head of and Director of multi-disciplined Shared Services Centres, leading on HRSS and Customer Service Centres. John’s leadership style embraces the ability to articulate and then deliver a compelling vision with a motivated and engaged team. Considerable experience working with senior leadership teams combined with ability to work closely with transactional teams has enabled successful business transformations including the development of digitally enabled next generation services for the business. This top-down bottom-up approach cements the change in the business. John’s overall approach is centred on the concept of service as a business inside a business balancing cost, quality and speed of delivery using benchmarking and best practice visits to emulate a competitive environment.
Listed skills include Leadership, Stakeholder Management, Reliability Centered Maintenance, Contract Management, and 55 others.
Current workplace
John Murphy's current company
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8 roles
John Murphy work experience
A career timeline built from the work history available for this profile.
Head Of Customer Excellence
Current
Oct 2022 - Present
Head Of Service Excellence Manager
Jul 2021 - Oct 2022
Director Shared Services And Customer Services
Led the creation of a new Shared Services centre located in Leeds City Centre through the centralisation of a broad range of process from 14 operating companies into a single centre reducing required headcount by over 50% in 2 stages. Manging over 30 key business level 1 processes. ( HRSS, P2P, Fleet & Fuel, Programme Office, Transactional Finance.
Jan 2018 - Apr 2021
Head Of Shared Services
- Responsible for the Kelda Group Shared Services Centre covering:
- Finance Accounts Payable and Accounts Receivable
- HR Shared Services
- Payroll
- Procurement (direct & indirect)
- Enterprise Service Desk (IT 1st Line Support and internal customer support)Radical transformation of front and back office services to achieve leading edge Shared Services performance through a combination of process.
Mar 2016 - Jan 2018
Career Break
Self-Employed
Rural farming (Olives, Figs, Almonds, Oranges & Goat ). Hospitality in France and Spain
Jul 2008 - Mar 2016
Human Resources And Support Services Director
Promoted to Board Director with increased executive team responsibilities.Identified and developed HR within the business on the basis that employees are the primary source of competitive advantage. Focused on a commercial approach which would differentiate against competitorsWorked extensively with the management team to define the business strategy and.
Nov 2000 - Jul 2008
Operations Director
Responsible for the delivery of a diverse range of projects providing consultancy and IS solutions to the Gas, Water, Electricity and Rail Sectors.Providing Consultancy Support to Senior Managers and Directors in market Segment.Support Sales and Pre-Sales in Tender preparation and presentations.Implementation of KPI reporting presented as executive dash.
Nov 1999 - Nov 2000
2 education records
John Murphy education
Bachelor’S Degree, Fuel & Energy Engineering
University Of Leeds
High School
Weymouth Grammar School
FAQ
Frequently asked questions about John Murphy
Quick answers generated from the profile data available on this page.
What company does John Murphy work for?
John Murphy works for NHS Shared Business Services.
What is John Murphy's role at NHS Shared Business Services?
John Murphy is listed as Head of Customer Excellence and Programme Director Salesforce Enterprise Service Enablement at NHS Shared Business Services.
What is John Murphy's email address?
AeroLeads has found 1 work email signal at @mac.com for John Murphy at NHS Shared Business Services.
Where is John Murphy based?
John Murphy is based in Southampton, England, United Kingdom while working with NHS Shared Business Services.
What companies has John Murphy worked for?
John Murphy has worked for Nhs Shared Business Services, Firstgroup Plc, Yorkshire Water, Self-Employed, and Amt-Sybex (Part Of Capital Plc).
How can I contact John Murphy?
You can use AeroLeads to view verified contact signals for John Murphy at NHS Shared Business Services, including work email, phone, and LinkedIn data when available.
What schools did John Murphy attend?
John Murphy holds Bachelor’S Degree, Fuel & Energy Engineering from University Of Leeds.
What skills is John Murphy known for?
John Murphy is listed with skills including Leadership, Stakeholder Management, Reliability Centered Maintenance, Contract Management, Gas, Human Resources, Digital Transformation, and Executive Management.
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