John Murray Email & Phone Number

Chester, United Kingdom

• Manages risks related to suppliers throughout the contract lifecycle of the supplier relationship.• Controls and executes the Supplier Quality Assurance programme for MBNA, ensuring that Supplier Managers are adhering to the programme and are monitoring and assessing their suppliers within a controlled environment.• Identifies and resolves supplier related issues and ensures that root causes are addressed to prevent re-occurrence.

Chester

• Held different roles over three years in the department including ten months managing a Self-Assessment Testing Process, responsibility for Dashboard Reporting and managing a team of Issue Managers.• Reviewed existing and future controls to ensure they were sufficient to mitigate risk over time and demonstrate adherence to policy and both domestic and international regulation.• Leading regular interactions with key risk partners and multiple business areas.

Chester, United Kingdom

• Dealing with external regulators and internal examination teams to ensure that the business area understood and adhered to regulatory and internal requirements.• Working knowledge of the regulatory environment to ensure policy was reflective of this; become a point of contact for the business area on regulatory matters.• Managed and participated on numerous projects relating to changes in process due to regulatory requirements

Chester, United Kingdom

• Managed several different teams, primarily in the Debt Management and Settlements and Adjustments areas.• Implemented numerous process improvements and consistently exceeded targets.• Developed and coached team members to assist them in achieving their individual goals.• Delivered training across multiple sites as an SME in collections operations.

Chester

• Expanded wider business knowledge through managing the efforts of colleagues across the different areas of the bank.

Chester

• Worked across all areas of Credit, including Underwriting, Credit Line Management and the Risk Detection Unit (RDU).• Six months seconded to Portfolio Risk Management, using analytical skills to develop and enhance RDU Risk Strategies.

Birmingham, United Kingdom

• Managing a Business Service Centre in the City Centre, including all aspects of recruitment, sales and marketing and book keeping responsibilities.• Developed the business from inception, recruiting and training top talent and marketing the centre’s services to local businesses on a face to face basis.• Built turnover and client base to ensure the long term sustainability of the business • Assisted the owner of the business in expanding the network of centres in the West Midlands, using my own experience to assist new centre owners in developing their own business.