John Murray Email & Phone Number

Reading, Reading, United Kingdom

Newbury

Offering friendly, impartial mortgage advice with specialist and tailored protection advice. We can help your dreams of moving home become a reality, guiding you every step of the way. Getting advice on your mortgage has never been so important, and can save you huge amounts of hassle and money. Your home may be repossessed if you fail to keep up repayments on your mortgage For advice please call 01635 524391 or 07551 009664

Reading, United Kingdom

Identifying customer needs for Mortgage, Life Protection and General Insurance products providing advice, and selling products and services to meet those needs. The job role includes responsibility for planning, implementing and achieving targets in relation to sales performance, quality service and sales activity.

Reading, United Kingdom

Responsible for team of ten staff out of twenty in department servicing a mortgage book equivalent to £4 billion or 40,000 customers Devised and delivered call quality training for ten new staff with a 90% success rate in immediate competency sign off Guided team through six-month sale of ING Direct to Barclays, exceeding internal service level agreements and maintaining high customer satisfaction levels, measured both by company and externally Introduced procedural updates ahead of deadlines set by Barclays through liaison across business and delegation of responsibilities

Reading, United Kingdom

Recruited, trained, coached and led team of seven associates to overall ranking of second of four teams in overall sales performance for calendar year, with £1 billion lent as a department and lending target reached in August Effectively managed two teams simultaneously through redeployment process, sustaining motivation of staff through organisational change. Measured by vibe scores and formally acknowledged through employee recognition from two associates

Reading, United Kingdom

Part of inbound/outbound mortgage sales team numbering forty associates during peak of company’s lending, consistent top performer in monthly individual sales rankings Handled senior responsibilities at request of my manager eg. management of sales incentive scheme, allocation of outbound workload, briefing peers on crucial policy updates

Reading, United Kingdom

Ranked 2nd for year in ‘Global Associate Recognition Scheme’ as best new starter in phone based sales and service role for savings accounts

R05 - Financial Protection Qualification, Pass

Level 3 Certificate In Mortgage Advice And Practice (Cemap)

A Levels

History - A Geography - B Media Studies - A