John N. Howard, Mba Email and Phone Number
Healthcare Executive with over 20+ years of industry experience with an emphasis in Behavioral Health, Emotional Wellbeing, Wellness, and Population Health Management. Extensive experience serving as a liaison between account, sales, and product teams; communicating behavioral health value propositions to national and globally recognized clients. Well-developed skills supporting behavioral health strategies and providing sales support to local, national, and strategic sales/account teams. Dedicated leader and excellent communicator with a proven track record of success preparing and delivering powerful presentations to internal customers and employer clients, including large global accounts.► Award-winning Client Growth & Retention: As Director, Behavioral Health Strategy at Optum Inc., awarded 30+ “Bravos Awards” given for top employee performance. Completed 900+ external client interactions to support retention and sales growth. Successfully led teams to prioritize projects and meet deliverables.► Account Management: Demonstrated ability to build and maintain strong relationships with national and globally recognized accounts including Cisco, Ford Motor Company, DISH, Salesforce, WTW, Mercer, Lockton, and more.► Thought Leadership & Public Speaking: Regularly selected by senior leadership to provide thought leadership and presentations at large sales conferences, advisory council meetings, and broker summits throughout the country.Expertise:✭ Healthcare Leadership✭ Behavioral Health✭ Emotional Wellbeing✭ Wellness✭ Population Health Management✭ Strategic, National, Local Market, Public Sector, Labor & Trusts✭ Cross-functional Team Leadership✭ Executive Collaboration✭ Employee Management✭ Clinical and Wellness Programs✭ C-Suite Presentations✭ Client Partnership Meetings✭ Sales Support✭ Product & Network Strategy✭ Client Growth & Retention✭ Stakeholder Relationship Management✭ Profitability & Financial Performance✭ Product Innovation & Enhancements✭ Project Management✭ Building Relationships✭ RFPs, RFIs► You may email me directly at johnhowardsf@gmail.com
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Director, Behavioral Health StrategyOptum 2019 - PresentEden Prairie , Mn, Us▪ Partner with Optum and UnitedHealthcare Client Executives (CEs) and business stakeholders throughout the West Region to execute on strategic client plans that address employer clients’ behavioral health business needs. ▪ Work directly with a portfolio of 8+ Optum Client Executives, 15+ UHC Client Executives, and 30+ clients that represent multimillions in revenue.▪ Establish, cultivate, and manage the customer relationship at multiple levels and serve as a trusted business advisor to the client and their consultants.▪ Prepare and deliver behavioral health presentations to employer clients, from large globally recognized companies to small local market accounts.▪ Demonstrate the value Optum’s behavioral health solutions bring to employer clients and members through client engagement and presentations.▪ Share innovative and emerging technologies and review updates on network developments, new navigation features, and insights on trends and analytics.▪ Provide sales support to Optum and UHC; strategic national and local market health plans and public sector sales/account teams.▪ Strategize with the Behavioral Health Solutions Product Team on the design, development, marketing, and implementation of solutions.▪ Perform ongoing monitoring of provider network growth access and availability; work closely with provider network partners to understand and articulate the provider growth strategy. ▪ Strategize with the sales team to position solutions to maximize sales growth and account retention.▪ Partner with internal client executives and cross-functional teams across multiple departments including Product, Reporting, Marketing, Compliance, Sales, and Account Management.▪ Serve as the voice of the customer for internal and external meetings and presentations.
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Client Executive IiOptum 2008 - 2019Eden Prairie , Mn, Us▪ Provided account management for Optum products that included clinical and wellness programs for large employers, labor and trusts, public sector clients, and health plan (payor) clients that generated $20M+ in enterprise-wide sales revenue. ▪ Managed relationships with nationally recognized accounts including Cisco, Ford Motor Company, Cambia/Regence Health Plan, and Sound Health Wellness Trust. ▪ Built and maintained strong client and consultant relationships including C-suite decision makers and influencers. ▪ Created and executed client strategic plans to retain and grow revenue through product sales expansion opportunities.▪ Led partnership meetings with clients and their consultants, provided program status updates that addressed client and member-related issues, and presented new solutions.▪ Led cross-functional teams to prepare RFR, RFP, and RFIs including finalist meetings. ▪ Managed and monitored performance, guarantees, and contractual obligations. Reviewed performance metrics monthly and monitored client financial performance and profitability levels.▪ Presented and represented the organization at client health events. Developed communication materials, interactive activities, and presentations. Key Accomplishments▪ Achieved a 97% renewal rate for book of business throughout tenure as a Client Executive.▪ Implemented and launched onsite condition management and health coaching services at Cisco’s newly opened Wellness Center at their corporate campus. ▪ Developed custom communication strategies and roadmaps for Cisco, which resulted in increased employee engagement for health coaching, condition management, and digital wellness programs by 25%.▪ Repaired damaged relationships with several accounts, including Regence Health Plan in Oregon. ▪ Successfully reconciled 30 performance guarantees for the Missouri Consolidated Health Plan and obtained client approval and signatures, despite the client’s initial dispute of many of the outcomes.
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Client Relations Account ExecutiveStaywell Health Management 2004 - 2008A leading provider of health improvement and condition management programs and services. Staywell Health Management Inc. acquired LifeMasters Supported SelfCare Inc. in 2009.▪ Implemented and provided ongoing management of clients’ programs, contracts, communications, and relationships. ▪ Developed and communicated statements of work (SOW) and growth strategies for each client across the organization through planned recurring presentations. ▪ Supported the achievement of a $15M budget/revenue goals.▪ Collaborated with segment leadership to improve organizational processes, programs, and operational efficiencies. ▪ Oversight of two Client Integration Managers and an onsite condition management nurse.Key Accomplishments▪ Led the implementation of multiple complex programs and projects. Oversaw the implementation of a Condition Management Program that included an onsite nurse position for a New York client.▪ Consistently achieved a high rate of retention and received high net promoter scores (NPS) for account relationship from all client accounts. -
Senior Account Manager, United Behavioral HealthUnitedhealth Group 2001 - 2004UsUnited Behavioral Health is now a division of Optum, a subsidiary of UnitedHealth Group.▪ Managed business relationships between United Behavioral Health and its largest customer (at the time) Blue Shield of California, with 2M members that generated $98M in revenue.▪ Implemented LifePath Advisors (Nurseline, EAP & Work/Life) for Blue Shield, which included contract negotiations, training of teams on LPA, updating senior executive of program status, and managing the overall project.▪ Trained inter-department teams and coached/mentored other account management staff.
John N. Howard, Mba Education Details
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Nova Southeastern UniversityEmphasis In Healthcare -
Indiana University BloomingtonMinor In Business
Frequently Asked Questions about John N. Howard, Mba
What company does John N. Howard, Mba work for?
John N. Howard, Mba works for Optum
What is John N. Howard, Mba's role at the current company?
John N. Howard, Mba's current role is Healthcare Executive ✭ Strategic Client Executive ✭ Behavioral Health ✭ Wellness ✭ Population Health Management ✭ Building Relationships ✭ National & Global Accounts ✭ Sales Support ✭ Clinical & Wellness Programs.
What schools did John N. Howard, Mba attend?
John N. Howard, Mba attended Nova Southeastern University, Indiana University Bloomington.
Who are John N. Howard, Mba's colleagues?
John N. Howard, Mba's colleagues are Ai Takahashi, Nikhil E, Abhinav Kumar, Jessica Stone Marlow, Marajoyses Corpuz, Jason Lividini Rt(R) Ct Arrt, Elliot Henscheid.
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