John Nardone Email & Phone Number

Salford, Manchester, Gb

Salford, Manchester, Gb

Salford, Manchester, Gb

• Design of face to face workshops• Design of interactive Self Learning Guides• Design of video training materials• Delivery of face to face workshops• Delivery of workshops via virtual classroom (Zoom)

London, England, Gb

- Training needs analysis across the business to establish training requirements in each site and business area- Design of training materials. A mixture of online ‘how to guides’ and face to face workshops focused on improving customer interactions and introducing new ways of working- Delivery of soft skills and new ways of working workshops across all of Royal London sites (London, Bath, Manchester, Edinburgh and Dublin)- engage in significant stakeholder management activity and supported the design of various operational processes and integration solutions - Manage a team of 3 design and delivery trainers and the training plan for the project

London, England, Gb

Delivering training and coaching to new colleagues into the Samsung Customer Service operation of Capita

London, Uk, Gb

• Conduct learning needs analysis and create recommendations to support the growth in Business Banking in Lloyds Banking Group• Create, design and implement an academy for new colleagues to work in during and on completion of induction training• Manage key stakeholders and the operation to initially launch the academy and then to influence in order to gain required support and necessary resource• Coach and develop new to role colleagues in order to accelerate speed to competence journey• Design and deliver training workshops to groups of new colleagues• Manage colleagues in the academy during their early stages into their role to ensure correct action taken to support on-going development• Up-skill the coaching team through a variety of train the trainer events, observations and coaching so that they were able to take on the role of delivering the academy

London, England, Gb

• Training Needs Analysis activities to understand the impact of the new platform on colleagues at various levels• Design training materials to be delivered to support the introduction of new IT platform across the business• Deliver training sessions to a variety of teams across the business to support change in process and procedure• Design and deliver ‘Train the Trainer’ workshop to support the Subject Matter Experts in the business who will be supporting with the training rollout• Design and deliver ‘Managing Change’ workshops to all levels of management

London, Uk, Gb

Key responsibilities:• Deliver workshops to Lloyds Banking Group; Local and Regional Directors, Branch Managers and Assistant Branch Managers• National delivery of a workshop to introduce a new resourcing strategy and resourcing system to the branch network• National delivery of a workshop in order to improve skills, attitude and behaviours of branch colleagues around personal lending• Plan and prepare the delivery of training sessions nationally across the Lloyds banking branch network• Report all MI related to the course including; attendance, observations, end of course results, evaluation scores and my own post-training recommendations Key achievements• Extremely positive feedback from delegates, observers and members of the project team

London, Uk, Gb

Key Responsibilities• Deliver workshops to Lloyds Branch Managers aimed at improving their capability to coach and support their staff. • Plan and prepare the delivery of training sessions nationally across the Lloyds banking branch network• Report all MI related to the course including; attendance, observations, end of course results, evaluation scores and my own post-training recommendations Key achievements• Extremely positive feedback from delegates, observers and members of the project team

London, Uk, Gb

Key responsibilities:• Deliver 3 day workshop centred around meeting the needs of customers to 100 Business Advisors in Retail Business Banking at the Wolverhampton site• Deliver 2, half day workshops around change of process to the same population of Business Advisors• Plan, resource and prepare each workshop• Engage fully with the operation to ensure successful delivery of the programme• Collect and collate evaluation results and present findings to the Retail Learning function and key stakeholders• Design an outbound calling self learning guide and workshop for Commercial Banking advisors to support transition into new role• Identify relevant key stakeholders and subject matter experts in order to create fit for purpose learning solution Key Achievements• Full completion of the delivery plan• Consistently high and complimentary feedback regarding my delivery and engagement with the groups from delegates, management team and members of the change project• Achieved 97% result for internal quality assurance for the outbound calling training material• Received excellent feedback from the stakeholders regarding the quality and relevance of the self learning guide and workshop

Key responsibilities:• Deliver culture change programme to Royal Mail Management population and union representatives• Deliver each of the 3 modules across multiple sites all across the UK• Engage with key stakeholders within the Royal Mail to discuss and agree post-workshop action • Manage delegate attendance and evaluation reportsKey achievements• Received excellent feedback from the Royal Mail client and delegates• Delivered the programme to group sizes ranging from 10-40 delegates, delivering to on average 120 delegates per week• Key input into the Royal Mail programme board following each phase of delivery • Project lead on the third module, managing a small team of trainers

London, Uk, Gb

Simplification project Pega implementation, Retail Business Banking• Engage with relevant stakeholders to gauge training requirements and understand business constraints and goals• Carry out needs analysis with end users and Team Managers to ensure that any designed training solutions will meet the required needs • Design self learning guides and face to face workshops in line with the standards set by the Lloyds Banking Group Quality Assurance team• Engage with stakeholders from both the project team and business areas to gain sign-off of training materials designed• Use the Lloyds Banking Group SharePoint site to upload latest version of training materials and to carry out necessary version control activities, archiving etc.. • Deliver training to end users and Team Managers in line with observation guidelines as set by Lloyds Banking Group• Design and carry out post-training evaluation tasks to assess confidence and competency of delegates• Support the relevant business units post implementation of the new system and procedures through floor-walking/coaching supportKey Achievements:• Designed two self learning guides for different populations of Retail Business Banking, both achieving over 85% score from Quality Assurance• Designed two face to face workshops for different populations of Retail Business Banking, both achieving over 85% score from Quality Assurance• Designed one interactive self learning guide in PDF format for account opening within Retail Business Banking scoring 91% from Quality Assurance • Designed and delivered 3 day train the trainer event and lead my team of trainers through the period of 6 weeks delivery• Delivered training to over 200 colleagues over 6 weeks across 3 sites; Birmingham, Edinburgh and Taunton• 2 observations were carried out on my delivery - scoring 89% and 97%• Received excellent feedback from the business areas regarding my training delivery and on-floor support

London, England, Gb

• Carry out needs analysis where appropriate, in order to ensure cost effective, relevant solutions to meet client needs across multi sites • Design high quality, accurate and cost effective learning materials including systems training, new products and soft skills that consider client requirements• Deliver induction and existing staff training ensuring that Volkswagen customers and their retailers receive an outstanding customer experience• Evaluate all relevant Learning & Development Solutions, in order to evidence value added to the business • Provide operational support, in order to drive and support the achievement of operational KPI’s evidencing value added to the operation • Maintain and develop knowledge of contractual and operational KPI’s in order to proactively support and maximise business performance • Ensuring that all ICS Practitioners achieved their Awards through the management and support of the entire ICS programme

Gogarburn, Gb

• To manage, coach and motivate a team of Sales Consultants to ensure that all performance measures are achieved • Rollout all new products to agreed timescales • To adhere to all regulatory compliance requirements • Enhanced the skills, knowledge and competence of the team which resulted in them achieving top performance status within the operation

Gogarburn, Gb

• Delivery of induction courses for all new starters to the telesales role in both car and travel insurance across multi sites • Co-ordination and delivery of soft skills training to existing staff members. • Co-ordination of training resources for the department; room booking, stationary and technology