John Naughton Email & Phone Number

Dublin

Dublin.

In Dillon Eustace I work in a team of 4 acting as the first point of contact for all 1st and 2nd level IT support and queries. My role includes: • Logging all calls in the IT support system (Sysaid)• Dealing with all 1st and 2nd level calls• Creating new users in active directory and setting up their PCs• Setting up and testing video conference equipment• Dealing with document management system issues (Worksite)• Dealing with Keyhouse software issues• Issuing and managing building access cards• Dealing with Microsoft office 2010 queries and issues• Knowledge of Mimecast e-mail archiving and management system• Looking after Citrix user issues• Documenting IT procedures and software/ hardware fixes• Looking after printers and the managed printing service• Setting up and issuing company mobile phones (Blackberry’s / Windows / iPhones)• Setting up and resolving users dictation software issues (BigHand)

Dublin, Ireland

Position: IT Helpdesk analyst (contractor – Short term contract)The IT team in Dublin look after 3 sites in Ireland and one in the UK. We look after all of the employeesIT issues. My duties have included: • 1st and 2nd line support.• Dealing with general IT enquires.• Setting up VPNs using Cisco connect.• Logging all calls on the Remedy ticketing system.• Talking to and fixing users issues via Microsoft LYNC.• Setting up and configuring IT equipment for new staff.• Data backup and recovery.• Hard drive encryption.• Mobile device setup, configuration and support

Dublin, Ireland

Position: IT Support Engineer (6 month fixed contract)The IT section looks after all of the Department of Agriculture, Marine and Food offices and sub offices around the country, we also look after the Dept. of Communications, Energy and Natural resources IT support needs.My Duties have included:• 1st and 2nd line technical support for 3500 staff.• Setting up and Fault finding printers.• Active Directory.• Fixing computer issues remotely.• Upgrading users PCs.• Installing software that our users have requested.• Fault finding and fixing issues on PCs.• Lotus notes• 1st Aider for the IT Department.

Dublin Ireland

Camba TV are a company who specialise in cloud based IP CCTV security cameras.My duties included:• Installation and configuration of IP CCTV cameras.• Configuration of SIP phones.• Use of Zoho CRM software.• Rewired internal computer network.• Configuring ports on a PFSense router.• Health and Safety officer.• Internal IT support.• Book keeping.

Nci

Gained a BSc (Honours) in computer science

Finglas, Dublin, Ireland

This was a college placement and my job was to provide IT support over the phone and by using remote login protocols.I also built and configured servers and network equipment.

I have helped children learn how to use a wide variety of software including Microsoft word, Microsoft excel and the whole suite of Adobe products

Camara are a Nationwide Charity specializing in refurbishing Computers for use in Africa, Ireland and Jamacia. I started as a volunteer two days a week and then went onto to do 5 days a week with them while I waited to return to college, my duties included:• Supervision and training of new and current volunteers.• Erasing hard drives to the US Department of Defense standards.• Checking and upgrading of RAM and Hard Disk Drives.• Installation of Computer network in the Belfast hub.• Maintaining, repairing and upgrading of internal computer networks and computers• Repair and upgrade of donated computers and equipment.

Spain And Menorca

I met and greeted customers as they arrived into the airport and escorted them to their hotels.I also dealt with any issues that they may have had while they were on their holidays and I resolved them so that the customer was happy.

I prepared and cooked food in a fine dining restaurant.

Bachelors Degree (Honours), Computer Science

Activities and Societies: Peer mentor society Mentor in a computer club house on Thomas street, DublinMy degree was a broadly focused.

Computer Maintanence And Networks, It

Activities and Societies: Built and fault found computers. Set up and configured computer networks (wired and wireless)I studied computer.

Certificate In Professional Cookery, Restaurant, Culinary, And Catering Management/Manager, Pass

Activities and Societies: Mountaineering ClubI studied for a certificate in Professional cookery and I won the award for most improved.