Working for Sefton Borough Council as a Business Support Administrator. Providing telephony/switchboard, email, document production using Microsoft Office, booking appointments, booking rooms, using Liquid Logic (LCS and EHM) on a daily basis, liaising with team members, social workers, managers, outside agencies to make sure they were all coordinated in their approach to their work schedules.

Customer Service Advisor/Call HandlerArranging appointments with customer over the phone and answering questions they have about the service we offer.Using my communication skills and interpersonal skills to work alongside team members, Line Manager, Compliance and Finance departments. We achieved greater customer satisfaction, customer retention, eliminated errors in terms of wrong information and delivered on all service level agreements.

Receptionist/Switchboard Operator/Office AdministratorFirst point of contact for everyone who came into the very busy Student Services/Reception Department.Liaised between students, parents, staff and management. Making phone calls, sending emails, entering data on ProSolution. Managed the reception office while other team members were on holiday/sick leave and provided late cover.

Office Administrator/Data Input/Call HandlerInbound and outbound calls/email correspondence and database usage/updating records, ensuring GDPR compliance was followed. Insuring information about upcoming court cases was correct and collating all printouts and taking them to the post room. Scanning and faxing files, keeping daily records in a Day Book and liaising with my Line Manager.At the forefront of the business and driving growth. Providing support up to and possibly including a court hearing. Making sure the client’s expectations were exceeded.