John Neese Email & Phone Number

Evansville, Indiana, United States

• Coordinating a team of skilled individuals to release/maintain liens on closed accounts while improving productivity by 115.6% and maintaining QA at 99.2%.• Developing and executing self-development goals for each individual team member and implementing plans to build on those goals throughout the year.• Providing coaching/feedback regarding performance and innovating metrics while improving FTE efficiency by 77.8% and SLA efficiency by 38.6%.• Instilling a sense of community with daily meetings that include interactive talking points to maintain morale during COVID-19.• Creating reports to reflect data required to operate and manage the department.

Evansville, Indiana, United States

• Resolved company-wide complaints and concerns as the furthest point of escalation for our customers.• Researched and prevented issues with marketing, solicitation, underwriting, sales, branch operations, central operations, repossession, collections, litigation, bankruptcy, legal, technical operations, and executive operations.• Participated in partnership with our Root Cause team in developing new policies and fine-tuning existing policies to maintain Compliance and Regulatory guidelines.• Communicated as the highest liaison between our customers and our business units, directors, and corporate executives.• Provided feedback to our business units for coaching and/or disciplinary action.

Evansville, Indiana, United States

• Managed 3,000+ accounts towards resolution.• Researched possible obituaries, repossessions, and bankruptcies related to our clientele.• Had conversations with hundreds of customers, helping them overcome their financial obstacles.

Haubstadt, Indiana, United States

• Pressure washed semi-trucks and other vehicles in an intense and high pace environment with fluctuating temperatures and humidity levels.• Trained 30+ new employees in a manner that was compelling and honest.• Assisted with scheduling and preliminary interviews.• Handled and managed cash drawers.• Conducted maintenance on all processes of the branch.• Mixed and diluted poisonous and corrosive chemicals.• Served customers face-to-face with integrity and a willingness to deliver all that I could to make their experience the very best possible.• Supervised employees by being the leader that is needed to produce results while maintaining morale.

Evansville, Indiana, United States

• Protected potentially violent and/or aggressive residents from staff, guests, their peers, and themselves.• Conducted maintenance, janitorial, and laundry duties.• Served them humbly by taking care of their everyday needs and taught them to take care of themselves.• Provided confidential counseling daily and taught Biblical teaching during weekends.

Evansville, Indiana, United States

• Sold DirecTV, Dish Network, DishNet, HughesNet, AT&T, and ADT Home Security door-to-door.• Broke the negative stigma of door-to-door salesmen by delivering the product in a down-to-Earth fashion.• Provided detailed and professional customer service to my clientele long after the sale.

Springfield, Kentucky, United States