John Neese Email & Phone Number

Evansville, Indiana, United States

• Coordinating a team of skilled individuals to release/maintain liens on closed accounts while improving productivity by 115.6% and maintaining QA at 99.2%.
• Developing and executing self-development goals for each individual team member and implementing plans to build on those goals throughout the year.
• Providing coaching/feedback regarding performance and innovating metrics while improving FTE efficiency by 77.8% and SLA efficiency by 38.6%.
• Instilling a sense of community with daily meetings that include interactive talking points to maintain morale during COVID-19.
• Creating reports to reflect data required to operate and manage the department.

Evansville, Indiana, United States

• Resolved company-wide complaints and concerns as the furthest point of escalation for our customers.
• Researched and prevented issues with marketing, solicitation, underwriting, sales, branch operations, central operations, repossession, collections, litigation, bankruptcy, legal, technical operations, and executive.
• Participated in partnership with our Root Cause team in developing new policies and fine-tuning existing policies to maintain Compliance and Regulatory guidelines.
• Communicated as the highest liaison between our customers and our business units, directors, and corporate executives.
• Provided feedback to our business units for coaching and/or disciplinary action.

Evansville, Indiana, United States

• Managed 3,000+ accounts towards resolution.
• Researched possible obituaries, repossessions, and bankruptcies related to our clientele.
• Had conversations with hundreds of customers, helping them overcome their financial obstacles.

Haubstadt, Indiana, United States

• Pressure washed semi-trucks and other vehicles in an intense and high pace environment with fluctuating temperatures and humidity levels.
• Trained 30+ new employees in a manner that was compelling and honest.
• Assisted with scheduling and preliminary interviews.
• Handled and managed cash drawers.
• Conducted maintenance on all processes of the branch.
• Mixed and diluted poisonous and corrosive chemicals.

Evansville, Indiana, United States

• Protected potentially violent and/or aggressive residents from staff, guests, their peers, and themselves.
• Conducted maintenance, janitorial, and laundry duties.
• Served them humbly by taking care of their everyday needs and taught them to take care of themselves.
• Provided confidential counseling daily and taught Biblical teaching during weekends.

Evansville, Indiana, United States

• Sold DirecTV, Dish Network, DishNet, HughesNet, AT&T, and ADT Home Security door-to-door.
• Broke the negative stigma of door-to-door salesmen by delivering the product in a down-to-Earth fashion.
• Provided detailed and professional customer service to my clientele long after the sale.

Springfield, Kentucky, United States