Renovation of this family oriented hotel just 2 blocks from Disneyland.

Responsible for pre-opening hiring and training of Rooms Division employees for this 42 acre upscale resort, to include bell staff, desk clerks, reservations, and Guest Service Manager. Coordinate installation/training of all computer systems, to include Micros POS, Opera, Pegasus, Mitel, Open Hospitality and Open Table. Responsible for supervising Housekeeping staff as well as Executive Housekeeper, and Engineering staff, to include pool and grounds staffs. Supervise rate/inventory… Show more Responsible for pre-opening hiring and training of Rooms Division employees for this 42 acre upscale resort, to include bell staff, desk clerks, reservations, and Guest Service Manager. Coordinate installation/training of all computer systems, to include Micros POS, Opera, Pegasus, Mitel, Open Hospitality and Open Table. Responsible for supervising Housekeeping staff as well as Executive Housekeeper, and Engineering staff, to include pool and grounds staffs. Supervise rate/inventory management. Show less

Act as interim GM on hotel projects for major hotel management companies, to include Hilton branded as well as independent hotels and resorts. Expertise in all phases of hotel operations as well as sales activities. Emphasis on personnel issues, guest service, operational policies and procedures, yield management, and other areas to improve profitability.

Responsible for all sales and operational activities for this 102 room upscale boutique hotel in downtown San Diego, with specific emphasis on revenue optimization in a recession to you positive P&L results. Improved Trip Advisor ranking from 49 to 17 through emphasis on guest service.

Responsible to build quality management team, raise SALT guest service scores, formulate and implement budget, and direct aggressive sales and marketing strategies in a growing competitive hotel market in this corporate hotel.