• Served as the primary liaison between Dell's Product Delivery Team and engineering teams, enhancing communication for NVIDIA & ARM solutions; streamlined project timelines through effective cross-functional collaboration. • Spearheaded mentorship programs for junior engineers, providing guidance and support which resulted in various promotions while also improving overall team performance metrics.• Conducted in-depth analysis of customer feedback to identify pain points in service delivery; implemented targeted adjustments that are now reflected in 1,000+ improved customer interactions monthly.• Routine Senior Executive leadership reporting of Program & Project Statuses.

While working at Dell, I gained valuable experience from globally supporting Dell Enterprise products to leading Development Engineering teams. During this time, I lead teams of Engineers while working with Vendors & Suppliers across the globe to meet fast paced and ever-changing deadlines. While continuing to deliver Quality without compromise.Responsibilities: • Directed engineering teams alongside vendor resources in the design, development, and integration phases for NVMe PCIe-SSD solutions; ensured compatibility across three major iterations of Dell's PowerEdge Servers.• Championed a team of Engineers & contractors which led to the integration of new features & enhancements for Dell's NVMe products through effective project management and team collaboration, achieving on-time delivery metrics that improved customer satisfaction. o Separate Reference Independent Spread (SRIS)o Command Lockdowno Downstream Port Containmento NVMe Hot-Plugo Receiver Eye Margining• Leveraged NVMe analyzers from LeCroy, Viavi, and Corelis to conduct in-depth assessments of PCIe-SSD products; identified key areas for improvement that enhanced quality across all server generations.• Spearheaded the ODM Contract Negotiations & Communications practices organization wide (7+ teams).• Routine Senior Executive leadership reporting of Program & Project Statuses.

• Championed global coaching initiatives for 50+ engineers, resulting in a notable increase in technical proficiency and reducing onboarding time across diverse international teams.• Led initiatives in publishing Internal & External Technical Documentation for product support teams, resulting in improved access to critical information across the globe and reducing inquiry resolution times. • Established comprehensive documentation standards around common escalating scenarios involving product failures, resulting in quicker knowledge transfer among engineering teams and improving onboarding times for new hires.• Improved cross-functional collaboration between engineering teams addressing escalating technical concerns from users worldwide; facilitated knowledge-sharing sessions that reduced duplicate efforts.