John Nickerson Email & Phone Number

Houston, Tx

Responsible for research, acquisition and configuration of all new network and server hardware systems.Responsible for design, maintenance, and expansion of company LAN supporting 1500 users.Responsible for design, implementation and maintenance of desktop and server deployments. Responsible for troubleshooting all server and network related incidents.Responsible for various network and systems documentation. Successfully managed HelpDesk Team for 1500 users in various location across the US.Responsible for analyzing HelpDesk metrics to improve performance and minimize downtime.Directed multiple successful business expansions and acquisitions in locations throughout the US.Spearheaded the opening of all remote offices including all aspects of vendor scheduling and relationships. Designed, configured and implemented distributed environments for networks using Extreme Networks hardware.Built and managed VLANs on Extreme Networks hardware in locations throughout the US.Performed routine troubleshooting on network and servers.Supervised configuration of local area network on Extreme Networks hardware.Delivered high level of support and maintenance to hardware, software and applications to maximize performance.Researched, recommended, configured and supported hardware and software for multiple departments.Provided troubleshooting and testing to support network.Determined and alleviated hardware, software and network issues.Handled network configurations and upgrades after hours to alleviate downtime and maintain smooth operations.Responsible for Windows Active Directory Domain Administration.Assisted in Windows Active Directory upgrades.Responsible for managing GPOs in Active Directory environment.Assisted in corporate Disaster Recovery planning and implementation.Successfully relocated Disaster Recovery location from Houston to Chicago.

Houston, Texas Area

Responsible for user account maintenance.Installed, configured and distributed server-based applications.Installed, configured and deployed Novell and Windows NT 4.0 servers.Installed, terminated and tested CAT5/6 cabling.Installed and supported proprietary business applications.Disassembled HP servers to troubleshoot and resolve hardware issues.Replaced faulty server components in order to resolve hardware issues.Conducted routine maintenance on Windows Servers and systems.Installed software updates and vulnerability patches on servers.Conferred with vendors to obtain replacment hardware or software and escalate more complex concerns.Planned and executed multiple successful business expansions in Houston, Tx, Bryan, TX and Tulsa, OK. Assisted in successfully migrating 1500 users to Microsoft Active Directory from Novell environment.Supervised the installation of building security and badge access hardware and software.

Houston, Texas Area

Responsible for operating system and desktop software installation, PC upgrades and network troubleshooting.Configued new employee workstations consisting of hardware, software and peripheral devices in Windows environments.Disassembled computers systems to troubleshoot and resolve hardware issues.Replaced faulty computer components in order resolve hardware issues.Installed, terminated and tested coax cabling for arcnet network.Tracked hardware assets, ordered equipment to maintain accessible inventory of spare parts for desktops and servers.Resolved service requests by individually troubleshooting and addressing user issues.Installed and configured printers and scanners.Performed daily maintenance of computers systems to keep network processes fluid.Prioritized and fielded IT ticket requests, providing technical support, troubleshooting, and issue resolution to maintain peak system performance levels.Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.Assisted end users with diagnostics to resolve issues.Consulted via phone to understand user problems, run through testing and ask probing questions to ascertain root causes.Wrote and maintained documentation for proprietary business software.