John Nickerson Email and Phone Number
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Senior-level IT professional as a functional analyst and quality assurance analyst with over 12 years of higher education and industry information technology experience. Passionate about client engagement, understanding, and addressing business needs as an IT liaison. Experience includes working in agile and waterfall methodologies on cross-functional teams and stakeholders, utilizing epics, user stories, Kanban boards, sprints, Jira, and Zephyr test case management.Currently working with Research Administration functions such as Post Award Financial Operations, Grants and Funds Management, Institutional Animal Care and Use Committee (IACUC), Animal Operations (AOPS), and Conflict of Interest. Proficient in working with agile methodologies and the ITIL framework. Primary solutions currently supporting are the Huron Research Suite and Kuali Research.
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Functional Analyst Iii, Research Administration SystemsBoston UniversityUnited States -
Manager, Research Administration SystemsBoston University Oct 2024 - PresentBoston, Ma, Us -
Functional Analyst Iii, Research Administration SystemsBoston University Feb 2023 - Oct 2024Boston, Ma, Us• Successfully delivered the new Huron Conflict of Interest solution from a functional and QA perspective, completing configuration, overseeing testing, and completing transition to operations. Worked with BU internal research clients and external vendor Huron to deliver all the BU research community’s requirements and functionality.• Managing the IACUC, AOPS, and COI Huron research applications from an IT perspective, supporting the Research Compliance and Conflict of Interest offices, as well as various research teams.• Leading the upgrade of IACUC and AOPS applications and overseeing the QA and UAT testing efforts.• Managing the Kuali Research system for BU’s Office of Sponsored Programs. Work with BU’s developers and solutions architects to deliver solutions and enhancements for BU’s researchers.• Actively working on the planning and implementation of several additional Huron applications. -
Functional Analyst Ii, Research Administration SystemsBoston University Dec 2020 - Feb 2023Boston, Ma, Us• Successfully delivered the new Huron Animal Operations solution from a functional and QA perspective. Worked with BU internal research clients and Huron to deliver all BU research community’s requirements and functionality.• Support BU’s Office of Research Compliance and research teams with their daily use of Huron’s AOPS and IACUC products. Work with Huron to deliver solutions to issues and implement enhancements.• Support BU’s Office of Sponsored Programs with using the Kuali Research system. Work with BU’s developers and solutions architects to deliver solutions for our Kuali users. -
Sr. Analyst Quality ManagementStaples May 2018 - Jun 2020Framingham, Ma, UsAccomplishments:• Drove the integration of newly acquired company Essendant’s systems into Staples own systems.• Led the upgrade of Staples transportation packing tracking system.• Completed SAFe Product Owner Certification Course and successfully passed the SAFe Product Owner exam. • A key team member of an organization which successfully transitioned to Agile and SAFe principles, and vastly improved processes from quarter to quarter throughout the year.• Successfully delivered the first phase of a Modernization Program to upgrade various order and warehouse management systems.• Led the QA function for a Canadian shipping carriers project adding new carriers, which included learning a new functional area of the business.Responsibilities:• Work with business stakeholders to elicit business requirements.• Create clearly defined stories and tasks for deliverables for each sprint.• Collaborate with the Scrum Master to maintain and refine the backlog.• Actively participate in PI Planning, daily standups, retrospectives, backlog refinement.• Lead and manage projects and initiatives for North American Delivery Supply Chain, often as the Product Owner, communicating with business stakeholders to create test plans and testing activities for each Agile sprint.• Contribute towards the design of automated testing. Monitor testing progress, provide status updates and escalate issues.• Create test data for manual and automated testing when necessary to fulfill specific scenarios; execute tests. -
Analyst Quality Management, Supply Chain SystemsStaples Jul 2017 - May 2018Framingham, Ma, Us• Plans necessary testing for the functional requirements for any project impacting supply chain systems.• Works with Product Owner and Development team to define testing activities for each Sprint.• Executes test plan using a manual testing process. • Contributes towards the design of the automated testing and may update testing scripts. • Ensures the manual and automated testing are complete and accurate and provides sign off on release. • Confirms configuration changes necessary due to system functionality updates and monitors as roll out to FCs are performed• Create and maintain manual and automated test plans, test data and test automation• Collaborate with other QM teams in the Staples organization• Assist with maintenance efforts for current automation based upon upcoming projects/releases.• Creates test data for manual and automated testing when necessary to fulfill specific scenarios• Monitors testing progress, provides status updates, and escalates issues to project management and other project participants regarding testing efforts• Documents, reproduces, and retests defects• Reviews requirements using software quality principles, business systems knowledge and/or previous testing experience• Develop a broad and in-depth knowledge of Staples business processes and system environment• Help QA automation Engineer in building automation framework by providing complete manual tests cases which needs to be included in Automated testing.• Track QA metrics for all the projects and reporting them to appropriate users. -
Uat Analyst, Supply Chain SystemsStaples Jun 2013 - Jul 2017Framingham, Ma, Us- Provide support for North American Delivery Supply Chain projects - Define test scenarios and expected results- Perform testing to meet project milestones and ensure any and all defects are accounted for and communicated to proper group for resolution- Analyze outcome data in reference to project requirements- Manage test plans, ensuring proper time allotment and resource allocation -
Quality Assurance AnalystBoston University Apr 2012 - Nov 2012Boston, Ma, UsAccomplishments:QA testing for various business applications, including a Wordpress project and browser tests for search functionalityUnderstanding of and participation in the QA process within a large IT Applications organizationResponsibilities:Creation of test cases and test suites, formatting of test case data for loading into HP Quality Center for SAP HCMCreation of tickets to report bugs using Trac -
Vendor Rate AnalystIbasis Aug 2011 - Mar 2012Lexington, Ma, UsAccomplishments:Completed Vendor Rate Analyst training, established business relationships with vendors as well as iBasis team membersResponsibilities:Enter and analyze rates for providers on a daily basisAssign codes to providers to determine status of routingResearch and analyze vendor rate and modification notices prior to uploading into the systemResearch and reconcile vendor accounts for rate or code discrepanciesInteract closely with multiple groups and vendors on a daily basis -
Corporate Marketing Communications InternPhilips Medical Systems Apr 2006 - Aug 2006Accomplishments:Audited the Philips Medical Systems intranet, created an audit process which was leveraged by other Philips business units to clean-up their intranet environmentsResponsibilities:Perform an audit of the Philips Medical Systems intranet, which consisted of 1,000+ individual sitesUsing Excel, recorded site IP address, URL, owner, path from home page to site, site descriptionUpon completion of the internship, created a PowerPoint presentation of intranet audit process
John Nickerson Skills
John Nickerson Education Details
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Gerard School Of Business And International Commerce, Merrimack CollegeBusiness Management -
Masconomet Regional High School
Frequently Asked Questions about John Nickerson
What company does John Nickerson work for?
John Nickerson works for Boston University
What is John Nickerson's role at the current company?
John Nickerson's current role is Functional Analyst III, Research Administration Systems.
What is John Nickerson's email address?
John Nickerson's email address is jo****@****ent.com
What is John Nickerson's direct phone number?
John Nickerson's direct phone number is +197831*****
What schools did John Nickerson attend?
John Nickerson attended Gerard School Of Business And International Commerce, Merrimack College, Masconomet Regional High School.
What are some of John Nickerson's interests?
John Nickerson has interest in Health.
What skills is John Nickerson known for?
John Nickerson has skills like Hpqc, Wordpress, Sharepoint, Quality Center, Leadership, Starteam, User Acceptance Testing, Regression Testing, Rally, Sql, Sdlc, Agile Methodologies.
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